
10,000+ employees
Founded 1991
🏢 Enterprise
☁️ SaaS
🤝 B2B
💰 $1G Post IPO debt on 2022-12
Enterprise • SaaS • B2B
OpenText is a Canadian enterprise software company that provides enterprise information management solutions and cloud-based services. It offers products for enterprise content management, document and records management, information governance, collaboration, and related IT/cloud operations, serving business customers with both on-premises and SaaS delivery models. The company's public materials emphasize enterprise-focused careers, cloud and IT operations, client success, and professional services.
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10,000+ employees
Founded 1991
🏢 Enterprise
☁️ SaaS
🤝 B2B
💰 $1G Post IPO debt on 2022-12
Enterprise • SaaS • B2B
OpenText is a Canadian enterprise software company that provides enterprise information management solutions and cloud-based services. It offers products for enterprise content management, document and records management, information governance, collaboration, and related IT/cloud operations, serving business customers with both on-premises and SaaS delivery models. The company's public materials emphasize enterprise-focused careers, cloud and IT operations, client success, and professional services.
• Lead delivery of reliable, high-performing OpenText Cloud solutions • Serve as a technical expert and escalation point for complex operational issues • Drive service excellence and guide best practices • Collaborate across Product Support, IT, Network Operations, and Professional Services • Administer production systems hands-on • Troubleshoot issues and restore services • Help shape the stability, scalability, and success of enterprise cloud environments • Contribute to service levels, system reliability, and client success
• Extensive experience in an IT support or consulting environment supporting enterprise-level, multi-tiered applications • Strong experience working within an ITIL-based service delivery framework • Experience with cloud platform technologies such as AWS, Google Cloud, or Azure • Solid administration skills across Windows, UNIX/Linux, VMware, Kubernetes, web servers, and application servers including IIS, Apache, Tomcat, and JBoss • Experience with relational databases such as Microsoft SQL Server, PostgreSQL, Oracle, or MySQL • Scripting or programming skills in SQL, Shell, Java, or JavaScript • Excellent communication skills • Strong commitment to delivering exceptional client service and resolving issues efficiently • University/College degree in a related discipline or equivalent work experience • Flexibility to participate in rotational shifts and on-call support
• Opportunity to support enterprise-scale applications and cloud solutions within the OpenText Cloud • Exposure to leading cloud technologies including AWS, Google Cloud, Azure, Kubernetes, and VMware • Collaboration with cross-functional teams across Product Support, IT, Network Operations, and Professional Services • A dynamic environment focused on operational excellence, continuous learning, and technical growth • Ability to make a direct impact on service levels, system reliability, and client success • Inclusive work environment • Reasonable accommodation during the application or recruiting process
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