Sales Engineer

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OpenVPN Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🔒 Cybersecurity

☁️ SaaS

📡 Telecommunications

💰 Equity Crowdfunding on 2013-10

Cybersecurity • SaaS • Telecommunications

OpenVPN Inc. is a company that provides secure and flexible VPN solutions for remote access and network security. It offers both cloud-delivered and self-hosted solutions featuring private access, secure web access, and SaaS protection, allowing businesses to protect their hybrid workforce. OpenVPN's services support zero trust access and help reduce the attack surface by implementing security protocols like role-based access control and device identity checks. The company is trusted by nearly 20,000 customers worldwide, supports major cloud providers, and offers an easy-to-use and scalable solution for secure networking.

📋 Description

• Provide technical assistance and guidance during the pre-sales & post-sales process by identifying customers' technical requirements, developing solutions, and addressing any technical concerns. • Assist the customer success and technical support team in handling general support tickets and online chat sessions. • Collaborate with sales teams to design and propose comprehensive networking solutions that meet customer needs and align with company offerings. • Conduct product demonstrations and presentations to showcase the features and benefits of networking solutions to prospective customers. • Create customized demonstrations with integrations that meet the prospect’s use case. • Assist in responding to Requests for Proposals (RFPs) and Requests for Information (RFIs) by providing detailed and accurate technical information. • Engage with customers to understand their business objectives and technical requirements, providing insights on how our solutions can address their specific challenges. • Assist the Customer Success team with regular briefings for key customers to demonstrate product value, increase feature adoption, and provide information on upcoming releases. • Contribute to the product video collection on YouTube by making short configuration and use case videos. • Provide training and support to internal sales teams and external channel partners on networking products and technologies to enhance their technical knowledge and sales effectiveness. • Stay updated on the latest networking technologies, industry trends, and competitor products to provide informed recommendations to customers and sales teams. • Gather customer feedback and provide input to the product management and development teams to improve product offerings and address market demands.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field. • In-depth knowledge of networking technologies, including LAN/WAN, TCP/IP, routing, switching, firewalls, VPNs, public cloud environments, and Linux. • Proven experience in a pre-sales engineering or similar technical role, preferably in the networking industry. • Excellent verbal and written communication skills with the ability to articulate complex technical concepts to non-technical audiences. • Strong analytical and problem-solving skills to assess customer needs and propose effective solutions. • Proficiency in creating and delivering compelling presentations and product demonstrations. • Ability to build strong relationships with customers and understand their business and technical requirements. • Collaborative mindset with the ability to work effectively with sales teams, technical teams, and customers.

🏖️ Benefits

• None stated