Technical Support Engineer

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OpenVPN Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🔒 Cybersecurity

☁️ SaaS

📡 Telecommunications

💰 Equity Crowdfunding on 2013-10

Cybersecurity • SaaS • Telecommunications

OpenVPN Inc. is a company that provides secure and flexible VPN solutions for remote access and network security. It offers both cloud-delivered and self-hosted solutions featuring private access, secure web access, and SaaS protection, allowing businesses to protect their hybrid workforce. OpenVPN's services support zero trust access and help reduce the attack surface by implementing security protocols like role-based access control and device identity checks. The company is trusted by nearly 20,000 customers worldwide, supports major cloud providers, and offers an easy-to-use and scalable solution for secure networking.

📋 Description

• Communicating with the clients of Access Server & CloudConnexa, our cutting-edge corporate VPN solutions used by thousands of businesses worldwide • Investigate client issues received via our ticketing system • Respond to clients to ensure their full satisfaction • Coordinate with other team members as well as other teams to resolve or refer more complicated issues

🎯 Requirements

• Middle-Senior Sysadmin/Support skills (at least 3 years of experience dealing with networking and Linux troubleshooting) • Excellent English communication abilities required, both spoken and written • Good understanding of networking (TCP/IP, Routing, Layer 3, etc) • Ability to use Wireshark and tcpdump • Knowledge of SSH, x.509 PKI, HTTPS, VPN • Knowledge of Auth and MFA/2FA systems, for example, RADIUS, LDAP, AD, PAM, GAuth, Duo, YubiKey, RSA • Understanding and interest in Linux-based OS’s (Ubuntu, CentOS, RHEL, Debian, etc.), modern Windows and macOS/OSX systems • Experience with various major cloud solutions like AWS, GCP, Azure, etc. • General SQL knowledge, experience with MySQL/SQLite

🏖️ Benefits

• 100% remote work • Professional development opportunities