Global Operations Coordinator

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November 25

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Operation Smile

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Non-profit • Charity • Education

Operation Smile is a global nonprofit organization that provides free cleft lip and palate surgeries and comprehensive, multidisciplinary care to children and families in low-resource communities. For more than 40 years it has run surgical programs, trained local medical teams, supported speech therapy and follow-up care, and partnered with governments and NGOs to strengthen local health systems and expand access to safe surgery. The organization is volunteer-led, relies on fundraising and partnerships, and focuses on education, advocacy, and sustainable capacity-building.

501 - 1000 employees

Founded 1982

🤝 Non-profit

🤲 Charity

📚 Education

📋 Description

• The Global Program Operations Coordinator contributes to Operation Smile’s programmatic success through program preparedness assessments, resource allocation, operational oversight, and program implementation support for programmatic teams within their assigned region. • Operations Continuously assess program status, readiness, and performance through established program performance indicators, tools, and processes. • Manage a programmatic indicator tracker and provide regular status updates. • Identify issues and challenges and collaborate with departments and key stakeholders to develop solutions and ensure effective support. • Monitor resource needs through annual country activity plans, program performance reviews, and ongoing assessment and communication with the country teams. • Identify trends and provide recommendations for local teams and HQ departments. • Serve as a centralized source for program-related information to support operational decisions regarding program planning, implementation, and resource allocation. • Collaborate with Regional Directors and HQ departments to align priorities, resolve operational challenges, and continuously improve program performance. • Promote adherence to an established operating rhythm and model to ensure programs and activities are running effectively and efficiently to meet goals and objectives. • Analyze program data and trends to support learning, quality improvement, and strategic decision-making. • Share insights and lessons learned with key stakeholders. • Identify potential risks or disruptions to program delivery and support mitigation planning with Regional Director, country and HQ teams. • Support program country and regional teams in the execution of day-to-day program operations and delivery of annual activity plans. • In collaboration with Regional Directors, support the creation of annual and multi-year activity plans and budgets, re-evaluating frequently as necessary. • Engage regularly with program country and regional programmatic staff to proactively confirm status, details, and required resources for upcoming surgical, nonsurgical, and education programs. • Review program implementation plans and coordinate program planning and implementation support across HQ departments. • Lead planning calls, engage key stakeholders, and conduct program out-briefs and debriefs. • Ensure timely allocation of HQ resources—volunteers, supplies, equipment, technical materials—for program delivery. • Ensure adherence to program implementation standards, and Medical Global Standards. • Communicate updates to processes, standards, and documents to program country and regional staff. • Promote established project management practices. • Facilitate onboarding, virtual or in-person training, and mentorship for program and regional team members; contribute to planning and facilitation of regional and global meetings. • Provide program planning and implementation support in the field as necessary. This can involve 2 - 3 week-long stays on site.

🎯 Requirements

• Must be located within the designated region. • University (BA/BS) in business, program management, project management, non-profit studies, or related field. • 1-3 years of program coordination or management experience, global development. • Work experience in an international NGO context; Operation Smile experience is desirable. • Microsoft Office suite proficiency. • Ability to travel internationally and domestically up to 40% of the year as required. • Excellent oral and written English language skills. • Spanish language proficiency is mandatory is required for the Latin American and Carribean region. • Highly capable and proactive verbal and written communicator in multi-cultural context. • Excellent?interpersonal skills and cultural competency to build strong relationships with global stakeholders. • Ability to perform with a high level of autonomy and initiative. • Strong analytical and strategic thinking skills.