Quality Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Quality Specialist

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oportun

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

🛡️ Insurance

💳 Fintech

Consulting • Insurance • Fintech

Oportun is a financial technology company that specializes in providing affordable personal loans and savings solutions. They are recognized as Bankrate's #1 app for saving money in 2024. Oportun offers personal loans ranging from $300 to $10,000 for various financial needs such as bills, repairs, and deposits, with quick funding and affordable payments. The company provides a unique app that helps users manage their loans and saves money intelligently. Oportun also focuses on financial education and offers tools like loan calculators and prequalification services, which do not impact credit scores. Although Oportun is not a bank, they ensure deposits are FDIC insured through partner banks.

📋 Description

• Monitor Retail and PAS interactions using Cresta-enabled scoring, manual validation, live interaction reviews, and established monitoring programs • Validate technology-generated findings to support accurate and consistent quality monitoring • Review behavioral exceptions and interaction patterns to identify potential customer, operational, or regulatory concerns • Document findings clearly and consistently and identify recurring trends or areas requiring additional attention • Analyze monitoring results and provide concise insights and recommendations to business partners • Prepare recurring reports and updates summarizing key findings, trends, and outcomes • Support agent-level reviews and partner with appropriate teams on coaching or reinforcement opportunities • Participate in calibration sessions to support consistent interpretation and application of quality standards • Support testing, new initiatives, and Originations product or program launches as needed • Communicate findings professionally in English and Spanish and escalate significant concerns through established processes • Build effective partnerships with Retail, PAS, training, coaching, and other internal stakeholders • Contribute to continuous improvement efforts across quality and oversight processes

🎯 Requirements

• Professional fluency in English and Spanish, including written and verbal communication • Experience in quality monitoring, operations, customer interactions, risk, oversight, or a related environment • Ability to review detailed information, recognize patterns, and translate observations into clear insights • Strong written communication, organization, and time-management skills • Ability to manage multiple priorities effectively in a remote environment • Comfortable working with monitoring technology, data, dashboards, and collaboration tools • Strong attention to detail and sound judgment when handling sensitive information • Ability to communicate findings constructively and work effectively with cross-functional partners

🏖️ Benefits

• Diverse, equitable and inclusive culture • Employee resource groups • Remote work environment • Equal opportunity employment