OptiNizers
B2B • SaaS • HR Tech
OptiNizers is a company dedicated to helping businesses thrive by providing a range of remote talent services including executive virtual assistants, customer service, social media management, and graphic design. They emphasize optimizing and organizing business tasks to alleviate bottlenecks, enhance efficiency, and support growth. OptiNizers partners with clients to turn their business aspirations into reality, positioning themselves as allies in the entrepreneurial journey.
Customer Service Associate
Job not on LinkedIn
November 6
OptiNizers
B2B • SaaS • HR Tech
OptiNizers is a company dedicated to helping businesses thrive by providing a range of remote talent services including executive virtual assistants, customer service, social media management, and graphic design. They emphasize optimizing and organizing business tasks to alleviate bottlenecks, enhance efficiency, and support growth. OptiNizers partners with clients to turn their business aspirations into reality, positioning themselves as allies in the entrepreneurial journey.
📋 Description
• Handle an average of 30–40 inbound and outbound calls daily, providing prompt, professional, and friendly assistance. • Support customers with order inquiries, returns, and after-sales questions. • Develop and maintain a deep understanding of the company’s products, technology, and benefits. • Log customer interactions accurately and collaborate with internal teams to escalate technical or complex concerns promptly. • Participate in ongoing product and customer service training.
🎯 Requirements
• Proven experience in customer service, preferably in the beauty, skincare, or wellness industry. • Background in Aesthetics, Beauty Therapy, or Wellness is highly preferred. • Clear, friendly, and professional phone manner with strong verbal and written English skills. • Familiarity with skincare products, beauty devices, and common industry terminologies. • Comfortable using systems, call software, and Google Workspace tools. • Empathetic, patient, and solutions-driven; capable of managing multiple calls and inquiries efficiently.
🏖️ Benefits
• Work-from-home setup with a stable internet connection and a quiet workspace. • Collaborative Culture: Work with a supportive team passionate about beauty, wellness, and customer satisfaction.
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