Client Support Specialist, Japanese Bilingual

🕒 May 2

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Optro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

☁️ SaaS

📋 Compliance

🤖 Artificial Intelligence

SaaS • Compliance • Artificial Intelligence

Optro is an enterprise software company (formerly AuditBoard) that provides an AI-powered Governance, Risk, and Compliance (GRC) platform for large organizations. Its cloud-based system connects audits, controls, risk assessments, third-party risk, and compliance frameworks into a unified operational model that continuously monitors evidence, surfaces control failures, and automates assurance workflows. Optro targets enterprises and regulated organizations seeking to scale risk programs, improve visibility and compliance, and leverage domain-trained AI to move from reactive oversight to proactive risk management.

📋 Description

• Resolve client issues: Respond to client’s product functionality questions and provide technical troubleshooting through email, live chat, and scheduled live video sessions. • Be a product expert: Learn our platform inside and out to provide clear, effective guidance on product features and functionality. • Collaborate across teams: Work closely with our engineering and product teams to escalate issues and provide valuable client feedback, driving product improvement. • Work with cutting-edge tools: Utilize our advanced AI tools and internal knowledge bases to quickly draft responses, summarize tickets, and identify key client issues. You'll be at the forefront of leveraging technology to provide faster, more accurate support. • Advocate for the client: Identify trends in client feedback and proactively recommend changes that can improve their overall user experience.

🎯 Requirements

• C1 or Advanced - High Japanese and English language proficiency (must have) • Ability to work APAC weekday hours (9AM-6PM Japan Standard Time) (must have) • 3+ years in a customer support role at a SaaS or a technology company (must have) • Bachelor's degree or commensurate combination of education and experience • A natural self starter with the ability to analyze and troubleshoot in order to resolve problems quickly • Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications • Demonstrated ability to own cross-functional relationships with internal teams to drive issue resolution for customers • Familiarity with helpdesk ticketing system; Zendesk experience a plus • Accounting & Audit knowledge is a plus

🏖️ Benefits

• Perks may vary based on eligibility/location