Account Manager

🔥 3 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Optus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

Optus is a technology advisory and IT services company that specializes in providing comprehensive solutions for organizations navigating the complexities of modern business technology. With over three decades of experience, Optus offers a vendor-neutral approach to core communications, connectivity, cloud services, and IT support, helping multisite organizations enhance productivity and operational efficiency. Their services include cybersecurity, managed services, and technology consulting, ensuring that businesses can seamlessly adapt to evolving technological landscapes.

📋 Description

• Manage a defined portfolio of customer accounts. • Build strong customer relationships that drive long-term loyalty and retention. • Identify and capitalize on upsell and cross-sell opportunities to maximize account value. • Consistently achieve and exceed assigned revenue growth and retention goals. • Engage customers through proactive outreach, business reviews, and strategic account planning. • Re-engage dormant or underperforming accounts and uncover new growth opportunities. • Ensure a seamless onboarding experience and successful transition of new customers from the Business Development team. • Maintain accurate account activity, pipeline updates, and customer records in Salesforce. • Measure success through customer engagement, account retention, revenue growth, and achievement of activity goals. • Collaborate with internal teams to deliver exceptional customer experiences and business outcomes.

🎯 Requirements

• Bachelor's degree in Business or a related field preferred; high school diploma or equivalent required. • Proven success in account management, customer success, business development, consultative sales, or a related customer-facing role. • Demonstrated success achieving revenue, retention, or account growth goals. • Strong ability to uncover customer needs, present solutions, negotiate pricing and terms, and secure customer renewals and expansion opportunities. • Experience identifying and driving growth opportunities within existing customer accounts. • Strong prospecting, relationship management, and consultative selling skills; cloud or technology sales experience is a plus. • Comfortable engaging and presenting to executive-level stakeholders. • Excellent verbal and written communication skills with exceptional attention to detail. • Highly organized with strong time-management and prioritization abilities. • Self-motivated and able to work independently while collaborating effectively within a team environment. • Adaptable, resilient, and capable of managing multiple priorities in a fast-paced setting. • Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office applications, including Outlook, Word, and Excel. • Valid driver's license and ability to travel for business purposes as needed.

🏖️ Benefits

• 401(k) • 401(k) matching • AD&D insurance • Dental insurance • Disability insurance • Employee assistance program • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Professional development assistance • Referral program • Tuition reimbursement • Vision insurance