Senior Customer Success Manager

🕒 May 6

🇺🇸 United States – Remote

💵 $112k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Ordergroove

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

🛒 Retail

eCommerce • SaaS • Retail

Ordergroove is a company that empowers merchants to thrive by transforming one-time transactions into profitable customer relationships through subscription services. Specializing in eCommerce, Ordergroove offers a platform-agnostic solution that integrates with various eCommerce platforms to offer customized, subscription-first experiences. The company helps businesses optimize profitability with data insights, increase customer retention, and grow recurring revenue. Their offerings include unique promotions, seamless integrations, and a delightful subscriber experience, backed by customer success and support resources. Ordergroove's technology is tailored for fast-growth brands in industries such as beauty, personal care, fashion, health and wellness, pet supplies, food and beverage, and retail. They enable brands to offer innovative, market-defining shopping experiences through flexible APIs and advanced reporting.

📋 Description

• Own a highly strategic $3M–$7M+ ARR book of business • Develop understanding of customers' businesses and success criteria • Take ownership of portfolio's health • Build relationships with senior stakeholders • Anticipate customer needs and push results • Educate customers on best practices • Conduct comprehensive business reviews • Leverage scalable tools for customer engagement • Participate in cross-functional projects • Support internal team members and share best practices

🎯 Requirements

• 6+ years of customer management, account management, or vendor management experience • Experience owning a $3M–$7M+ ARR book of business • Enterprise experience with recognizable brands • Experience project managing complex initiatives • Outstanding communication and interpersonal skills • Experience in e-commerce and web-based business • Advanced skills in Google Suite • Desire to bring new ideas to the company • Ability to manage competing priorities • BS / BA degree required

🏖️ Benefits

• Flexible work from anywhere culture • Flexible PTO • Annual personal development budget • Stock options • Competitive compensation