Manager, Professional Services

🕒 6 days ago

🇺🇸 United States – Remote

💵 $125k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Origami Risk

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

⚕️ Healthcare Insurance

🏢 Enterprise

💰 Private Equity Round on 2018-03

Insurance • Healthcare Insurance • Enterprise

Origami Risk is a comprehensive software platform that simplifies and enhances risk management and insurance processes. It provides tools for data integration, automating workflows, and facilitating collaboration across various sectors such as healthcare, manufacturing, and construction. Origami Risk supports organizations in improving their safety programs, claims administration, policy management, and compliance with governance requirements, ensuring a tailored approach to risk management.

📋 Description

• Coordinates assignment of colleagues to implementation projects and ongoing support accounts • Manages individual team member workloads • Intervenes and maintains contact in difficult client situations to drive projects to a successful conclusion • Accountable for meeting profitability and efficiency standards for client delivery • Ensures that all team members records hours worked in accordance with Origami's time entry policy • Ensures team members have the necessary tools, knowledge, skills to execute upon assigned deliverables • Maintains service team assignments in Salesforce • Accountable for ongoing quality of the data that drives service team metrics and for senior management reporting • Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions • Identifies potential scope creep / out-of-scope work and escalates to Project Manager • Identifies potential expanded sales opportunities and notifies / coordinates with account management team on pursuing • Records hours worked in accordance with Origami's time entry policy • Facilitates the execution of strategic and tactical initiatives throughout the year • Provides innovative ideas for ongoing improvement and evolution of the service model • Identifies and coordinates additional trainings opportunities for team members • Responsible for daily performance management of team members • Completes team member performance evaluations and manages the performance review and compensation process for their team members • Provides coaching and oversight of each team member to ensure productivity and quality • Acts as a mentor to less experienced Origami colleagues • Assists with the training and onboarding of new Origami colleagues

🎯 Requirements

• Bachelor’s Degree in a business or technical field • JavaScript, XML, SQL preferred • 5+ years of previous client facing experience in a professional services environment • 2+ years of people leadership experience in a professional services environment • Insurance Claims, Billing and Policy or RMIS, GRC, EHS, and/or Healthcare software industry

🏖️ Benefits

• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses • Paid Time Off – Flexible options plus 10 paid company holidays where available** • Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance • Generous family leave options—including adoption and foster care placements • Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account • Retirement Savings – 401(k) with company match up to 4% • Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications • Education Assistance Program – to help colleagues pursue industry/role-specific certifications • Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management • Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage