Technical Service Specialist – Aerials, Scissor Lifts, Telehandlers

Job not on LinkedIn

🔥 5 minutes ago

⛰️ Colorado, Idaho, +1 more states – Remote

⛰️ Colorado – Remote 🥔 Idaho – Remote ☕ Washington – Remote

💵 $57.6k - $90.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Oshkosh Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1917

🚀 Aerospace

Aerospace • Automotive • Manufacturing

Oshkosh Corporation is a leading innovator of purpose-built vehicles and equipment. The company focuses on maximizing performance and reducing environmental impact through electric vehicles and intelligent products that leverage data and analytics for efficiency. Oshkosh is committed to autonomy and active safety, helping to keep operators safe and operations efficient. With advanced analytics, Oshkosh identifies business opportunities and enhances customer service. Through digital manufacturing, the company revolutionizes production and shortens time to market, thereby enabling high performance in challenging terrains. Oshkosh Corporation is also dedicated to its impact on communities, emphasizing sustainability, philanthropy, and volunteering. It aims to empower users, support team members, and build a world that prioritizes people, all while advancing industries through relentless innovation.

📋 Description

• Provide technical assistance and support for incoming queries and issues related to equipment. • Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution. • Document all customer interactions and technical issues in the customer relationship management (CRM) system. • Support two model families (AWP, TMH or Scissor) model families. • Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic and software issues on equipment. • Utilize technical documentation and resources to provide accurate solutions and guidance. • Follow up with customers to ensure issues are fully resolved to the customers’ satisfaction. • Support internal team members with troubleshooting tips in the chat group environment. • Share product content, documents or other troubleshooting content with the team. • Stay current with product development, industry trends, and best practices for product support. • Participate in ongoing training to maintain high levels of product knowledge and support skills.

🎯 Requirements

• High School Diploma or GED and three (3) or more years of relevant experience or an equivalent combination of education and experience • Strong technical troubleshooting and problem-solving skills • Excellent verbal and written communication skills • Proficiency in using CRM software and technical support tools • Ability to explain complex technical information clearly and concisely • Strong organizational skills and attention to detail • Proficiency in data analysis and knowledge management systems • Bachelor’s degree in Engineering, Specialized Technology, or a related technical field is a plus • Ability to travel domestically as needed. • Commitment to continuous learning and professional development.

🏖️ Benefits

• Competitive total rewards package • People-first culture • Opportunities to support team member growth and success