Technical Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 Italy, Belgium – Remote

🇮🇹 Italy – Remote 🇧🇪 Belgium – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oshkosh Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1917

🏗️ Construction

🎖️ Defense

🚀 Aerospace

Construction • Defense • Aerospace

Oshkosh Corporation is a leading innovator of purpose-built vehicles and equipment. The company focuses on maximizing performance and reducing environmental impact through electric vehicles and intelligent products that leverage data and analytics for efficiency. Oshkosh is committed to autonomy and active safety, helping to keep operators safe and operations efficient. With advanced analytics, Oshkosh identifies business opportunities and enhances customer service. Through digital manufacturing, the company revolutionizes production and shortens time to market, thereby enabling high performance in challenging terrains. Oshkosh Corporation is also dedicated to its impact on communities, emphasizing sustainability, philanthropy, and volunteering. It aims to empower users, support team members, and build a world that prioritizes people, all while advancing industries through relentless innovation.

📋 Description

• Troubleshoot the root cause of technical issues on JLG, Hinowa, and AUSA equipment, including telehandlers and aerial work platforms • Identify necessary actions to resolve equipment issues • Support internal and external customers via phone, email, face-to-face, or other communication media • Assist with repairs and provide guidance on equipment overhaul in the field through the contact center • Provide mentor-level guidance to associate Technical Support Specialists • Maintain professional relationships with customers and internal departments • Communicate service field bulletins, information notices, and product updates • Develop and maintain a knowledge database for customer self-help and self-diagnostic support • Lead, schedule, and coordinate team training meetings • Generate and analyze system data to guide repair efforts • Participate in New Product Development teams as a service representative and review engineering change notices • Collaborate in continuous internal and external training efforts

🎯 Requirements

• High School Diploma or its equivalent with five (5) or more years of experience in the field or in a related area • Five (5) or more years of experience • Excellent verbal and written communication skills in English • Willing to travel in Europe • Associate’s degree in the field or a related area preferred • Experience with contact center or hands on equipment repair work preferred • Experience in troubleshooting manufacturing equipment preferred • Strong problem solving proficiency preferred • Very detail oriented preferred