Senior Manager – Employee Experience Process Design

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Otis Elevator Co.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1853

🚗 Transport

🏢 Enterprise

Transport • Enterprise

Otis Elevator Co. is a leading global provider of elevator and escalator manufacturing, installation, and service. With over 2. 3 million units maintained worldwide, Otis facilitates the daily movement of billions, making it one of the most recognizable names in urban mobility. The company offers a wide range of products from low-rise to high-rise elevators, alongside modernization and safety upgrades. Otis is known for its commitment to technological innovation, safety, and sustainability, with its products being integral to many iconic buildings and busy transport hubs worldwide.

📋 Description

• Lead the review and redesign of core HR processes (e.g., onboarding, offboarding, job changes, leave management) with a focus on experience, efficiency, and compliance. • Translate business needs into HR operational requirements, ensuring processes are fit-for-purpose and future-ready. • Partner with HR Operations, HR Technology, and Business stakeholders to co-create and implement process improvements. • Facilitate workshops and design sessions to gather insights, map pain points, and prototype new process flows. • Define and maintain process documentation, including workflows, SOPs, and service delivery models. • Monitor process performance and identify opportunities for continuous improvement, standardization and optimization of HR processes and systems, and work them from design to implementation. • Ensure alignment with global HR strategy, compliance standards, and digital transformation initiatives. • Act as a thought leader in HR service design, bringing in external benchmarks and innovative practices. • Put the colleague experience as priority in delivery of HR services and technology implementations. • Monitor process adoption and maturity levels for key service management topics. • Utilize continuous improvement (OPXL) principles, processes and tools to identify, define & implement systemic improvements that promote and sustain the overall business strategies for HR Ops & Tech

🎯 Requirements

• Proven experience in HR process design, HR operations, or HR transformation roles. • Strong understanding of end-to-end HR lifecycle processes and service delivery models. • Demonstrated ability to work with senior stakeholders and influence across functions. • Experience with process mapping tools (e.g., Visio, Miro, Lucidchart) and HR systems (e.g., Workday, SAP SuccessFactors, ServiceNow HRSD). • Excellent communication, facilitation, and stakeholder management skills. • Analytical mindset with the ability to interpret data and drive decisions. • Experience in agile environments or familiarity with design thinking is a plus.

🏖️ Benefits

• Professional development opportunities • Employee Scholar Program