Senior Manager, New Equipment Field Ops Support

🕒 May 21

🦀 Maryland, Michigan, +2 more states – Remote

🦀 Maryland – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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Otis Elevator Co.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1853

🚗 Transport

🏢 Enterprise

Transport • Enterprise

Otis Elevator Co. is a leading global provider of elevator and escalator manufacturing, installation, and service. With over 2. 3 million units maintained worldwide, Otis facilitates the daily movement of billions, making it one of the most recognizable names in urban mobility. The company offers a wide range of products from low-rise to high-rise elevators, alongside modernization and safety upgrades. Otis is known for its commitment to technological innovation, safety, and sustainability, with its products being integral to many iconic buildings and busy transport hubs worldwide.

📋 Description

• Provide field engineering support for field hardware & software issues on GeN2 & other Traction Products. • Provide technical engineering assistance for startup and adjusting issues on GeN2 & other Traction Products. • Drive GeN2 installation efficiency improvements. • Provide after installation product support. • Interface with OSC field engineering for similar product issues. (GCS-M & RMH controllers, door operators, drives, etc.) • Assist on field turn backs on GeN2 & other Traction Products and on resolution with the Florence factory. • Work closely with CLC engineering on design changes, and product upgrade instructions. • Work with new product development teams to develop documentation, training, & support for new and optimized equipment. • Point of contact for field personnel with code questions. • Work with software engineers to develop and implement new features.

🎯 Requirements

• 10+ years elevator field experience • 5+ years managing construction / Mod installations • GCS & E2 Controls experience • Compass experience • Excellent interpersonal and leadership skills • Must be able to communicate effectively with wide variety of people with diverse backgrounds of all levels and disciplines • Excellent oral and written communication as well as presentation skills • Windows computer knowledge and document creation skills. • Project management / project lead experience • Must be able to facilitate change • Must possess a valid passport.

🏖️ Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution • Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment • Three weeks paid vacation and paid company holidays • Paid sick leave - Employee assistance and wellness incentive programs • Life insurance and disability coverage • Voluntary benefits, such as legal, pet, home, and auto insurance • Birth/adoption and parental leave benefits • Adoption assistance • Tuition reimbursement program • Peer recognition and service anniversary awards, as well as spot performance bonus opportunities