Customer Support Advisor

🕒 September 15

🇵🇹 Portugal – Remote

💵 €13.3k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Otonomee | B Corp™

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤝 B2B

💼 Consulting

🤖 Artificial Intelligence

B2B • Consulting • Artificial Intelligence

Otonomee is a remote-first, B Corp™ company that provides bespoke outsourcing and customer experience (CX) services to scaling brands. It delivers high-quality customer support, technical support, customer success, revenue operations, delivery & returns operations, and social media monitoring, and offers AI-related services such as AI readiness assessments, AI implementation, and AI agent optimization to improve CX. Otonomee emphasizes tailored, flexible outsourcing solutions to help companies retain customers and optimize operational workflows.

📋 Description

• Support partners and customers via email, phone, or chat • Provide an excellent and expedient customer support experience • Support customers from start to finish • Troubleshoot customer problems and answer questions • Identify and assess customer needs • Perform accurate data entry through appropriate operating systems • Participate in recruitment interviews and a language test if applicable

🎯 Requirements

• Minimum of 1-year previous experience in a contact center providing support over the phone • Strong interpersonal skills including active listening • Fluent in English – both in written and verbal communications • Strong organisational skills and ability to multitask • Calm under pressure and empathy when dealing with customers • Ability to work as part of a team and towards individual and team KPI’s • Ability to perform all duties in an efficient, professional, and courteous manner • Regular, consistent, and professional attendance and punctuality • Great attention to detail and problem-solving skills • Desire to pursue the personal development of skills and knowledge necessary for effective performance of the role

🏖️ Benefits

• Fully work from home role based in Portugal • Flexible benefits including Health Insurance • Meal allowance (€10.46) • Internet Allowance (€20 monthly) • Equipment provided • Home office allowance • A Buddy on joining • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility