Bilingual Resident Support – LatAm

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November 25

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Join OurAssistants

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Recruitment • B2B

Join OurAssistants is a remote staffing and virtual assistant services company that connects businesses with hand-vetted, top 1% remote talent. The company focuses on recruiting, onboarding, and providing ongoing support for Virtual Assistants skilled in areas such as property management, real estate support, legal support, finance, engineering, and construction tech, leveraging AI-driven screening and virtual onboarding to reduce time-to-hire and improve retention. Join OurAssistants serves companies across industries seeking scalable, efficient remote teams to handle administrative, specialized, and operational tasks.

11 - 50 employees

🎯 Recruiter

🤝 B2B

📋 Description

• Assist residents with inquiries related to billing, maintenance, leasing, and community policies in both English and Spanish • Respond promptly via phone, email, or resident portals • Handle escalations with professionalism and empathy • Track upcoming lease expirations and manage the full renewal process • Send renewal offers, negotiate terms when needed, and process signed renewals • Identify residents at risk of non-renewal and implement retention strategies • Provide bilingual communication support between residents, vendors, and the property team • Document all interactions and updates in the property management system • Conduct proactive check-ins with residents approaching move-out dates • Maintain accurate digital records of renewals, communications, and tasks

🎯 Requirements

• Minimum 1–2 years of experience in property management, resident relations, leasing support, or customer service • Fluent in both English and Spanish (written and spoken) • Experience in renewal management, resident retention, or customer support preferred • Familiarity with property management software (AppFolio, Buildium, Yardi, or similar) • Excellent communication, conflict resolution, and problem-solving skills • Strong organizational skills with the ability to manage multiple timelines and resident cases • Empathetic, patient, and resident-focused approach to service • Must be currently residing in Latin America • Must have a stable internet connection and a remote-ready workstation

🏖️ Benefits

• Competitive salary based on experience • Permanent remote setup • Ongoing training and career growth opportunities • Supportive and resident-focused team environment