Senior Manager, Customer Advocacy

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November 12

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Outreach

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Artificial Intelligence • Sales • Enterprise

Outreach is a company that provides an AI-powered sales execution platform designed to streamline workflows and enhance the effectiveness of sales representatives. The platform utilizes artificial intelligence to forecast revenue accurately, manage deals, and optimize the entire sales process. Outreach helps sales teams prioritize tasks, identify prospects, and maintain engagement throughout the customer lifecycle, ultimately aiming to boost win rates and reduce churn. With over 6,000 global customers, Outreach focuses on transforming seller workflows to consistently exceed revenue targets.

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Owning and managing key elements of the reference program • Partnering with Customer Advocacy team to innovate and manage an advocacy program • Harnessing the power of customer network for advocacy needs • Cultivating a vibrant community of advocates • Collaborating with cross-functional teams to align advocacy efforts • Empowering customers to become champions of the brand • Driving forward-thinking initiatives to enhance customer advocacy

🎯 Requirements

• 5-7 years of experience • Exceptional communication skills • Proven ability to design, launch, and scale advocacy or influencer programs • Experience working with executive leadership and senior stakeholders • Direct involvement with customer advisory boards and NPS programs is a plus • Proven ability to mentor, develop, and empower junior teammates • Team player and cross-functional influencer • Experience leveraging AI and cutting-edge technologies • Passion for customer experience

🏖️ Benefits

• Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military