Senior Application Support Engineer

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🕒 April 3

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Outseer

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🔒 Cybersecurity

☁️ SaaS

Fintech • Cybersecurity • SaaS

Outseer is a transactional risk management and fraud prevention company that provides a suite of AI- and machine learning-powered products (including a risk engine, behavioral biometrics, 3‑D Secure, Fraud Manager, and FraudAction) and a consortium data network to detect and stop payment fraud, scams, phishing, mule accounts, and other financial threats. Its platform and services are delivered to banks, card issuers, payment processors, and other financial institutions to reduce fraud while preserving customer experience.

📋 Description

• Act as the primary technical liaison between customers and other departments to resolve application issues. • Execute application regression testing utilizing existing test scripts and processes. • Provide technical assistance and remote troubleshooting within a global 24/7 support organization, including after-hours on-call shifts. • Work closely with our product and R&D teams in identifying gaps, bugs, and product improvements. • Partner with other technical teams to perform application patches and upgrades. • Lead support case resolution efforts for prescribed customer cases.

🎯 Requirements

• BA/BS degree in Computer Science or related technical degrees; equivalent work experience will also be considered. • 6+ years of demonstrated experience supporting and troubleshooting mission-critical commercial software applications. • Grafana expertise—designing dashboards for uptime, performance, and operational insights • Strong understanding of highly complex technical implementations, including relational databases, networking, server setup, single sign-on, and system administration. • Excellent verbal and written communication skills. • Proven Problem Solver: tenure tackling difficult challenges and quickly arriving at the best solution.

🏖️ Benefits

• 24/7 support organization • Remote troubleshooting • Documentation for procedures and bugs documentation • Mentorship and training opportunities