Forward Deployed Software Engineer – EU

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Outset

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Outset is an all-in-one AI-moderated research platform that combines conversational AI, behavioral intelligence, and visual/emotional analysis to run multimodal interviews (video, audio, text) at scale. It automates participant recruitment, conducts dynamic AI moderation that probes based on audio and visual cues, synthesizes findings instantly into summaries, themes, quotes, and highlight reels, and generates shareable reports for enterprise research, UX, and consumer insights teams.

📋 Description

• Collaborate closely with sales and customer support teams to support Outset’s EU expansion • Interface directly with customers to gather feedback, understand pain points, and build targeted features • Provide pre- and post-sales technical support and resolve technical questions and issues • Provide global operational support for the platform • Design, develop, and optimize frontend interfaces using React and Next.js • Build robust, responsive components integrating with backend services and APIs • Design, develop, and optimize backend services, APIs, and real-time data processing infrastructure • Implement and refine the in-house Large Language Model and real-time interview technology • Lead customer-facing projects from conception through production deployment, ensuring scalability, responsiveness, and reliability

🎯 Requirements

• 5+ years of software engineering experience building and supporting production-grade frontend and backend systems • Experience in a customer-facing role • Strong proficiency with JavaScript/TypeScript, React, and Next.js • Experience building scalable, responsive web applications • Familiarity integrating frontend applications with RESTful or GraphQL APIs • Strong proficiency with Python and Django, including experience building robust APIs • Extensive knowledge of SQL databases, preferably Postgres • Experience deploying and managing services on AWS • Strong understanding of UI/UX principles and best practices • Bonus: familiarity with real-time data visualization, real-time data streaming and export, WebRTC, or AI/ML infrastructure • Must address whether sponsorship or a work permit will be required to work in the EU