Collections Officer

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3 days ago

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OutsourcedIn

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eCommerce • B2B

OutsourcedIn is a turnkey e-commerce solutions provider that helps manufacturers and brand owners sell direct-to-consumer while integrating with their existing ERP/CMS. The company offers a closed-loop platform with fast implementation, feed and retail API management, data capture and SEO optimization, plus design, marketing, IT consulting, and fully supported warehousing/3PL and fulfillment services. OutsourcedIn positions itself to give brands control over digital commerce, increase profitability, and expand into marketplaces without replacing internal systems.

1 - 10 employees

🛍️ eCommerce

🤝 B2B

📋 Description

• Manage a portfolio of B2B customer accounts and maintain up-to-date ageing reports. • Conduct daily outbound calls, emails, and reminders for overdue invoices. • Negotiate payment arrangements, resolve disputes, and secure commitments. • Accurately record all collection activities in CRM or accounting systems (Xero, MYOB, QuickBooks, or similar). • Monitor client credit limits, payment behaviours, and escalate risks promptly. • Follow internal processes for account holds, overdue notifications, and legal referrals. • Work closely with Sales, Operations, and Finance to clarify invoice queries or discrepancies. • Provide high-quality customer service while maintaining firm collection standards. • Educate clients on payment terms, invoicing cycles, and account status. • Investigate short payments, unidentified deposits, and incorrect remittances. • Maintain updated debtor ageing summaries and weekly collection reports. • Recommend accounts for escalation, payment plans, or external recovery. • Ensure adherence to Australian commercial collection guidelines and ethical practices. • Proactively identify process gaps and suggest improvements to reduce ageing debt.

🎯 Requirements

• 2-5 years B2B collections / credit control experience in Australia (mandatory). • Strong understanding of Australian invoicing standards, payment terms, and debtor legislation. • Experience working with high-volume AR in fast-paced environments. • Confident and professional phone manner with strong negotiation ability. • Strong Excel/Google Sheets skills (reconciliations, reports, ageing analysis). • Ability to work independently, meet targets, and handle difficult conversations. • High attention to detail and accuracy in record-keeping. • Preferred (Not Essential): Experience working with trade accounts, wholesale, logistics, construction, FMCG, or service-based businesses. • Familiarity with end-to-end AR processes including invoicing, reconciliations, credits, and disputes. • Prior experience in outsourced/remote AR environments.

🏖️ Benefits

• Work remotely with a supportive team. • Stable, long-term role with ongoing career growth. • Exposure to Australian businesses across multiple industries.