Customer Service Representative - Garment Printing E-Commerce

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July 21

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Outsourced Staff

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B2B • SaaS • HR Tech

Outsourced Staff is a company that specializes in providing high-caliber remote teams for various roles including software development, IT support, digital marketing, and customer service. With over 25 years of experience, they focus on matching businesses with exceptional talent to aid in their growth, ensuring candidates are thoroughly screened for skills and cultural fit. The company offers a wide range of outsourced solutions, including virtual assistance, software development, and customer support, promoting efficiency and productivity for their clients.

51 - 200 employees

🤝 B2B

☁️ SaaS

👥 HR Tech

📋 Description

•About the Company: •Our client is an established leader in the custom-branded apparel and merchandise industry, with over 30 years of combined experience. Since its founding in 2008, the company has built a strong reputation for quality, fast turnaround, and exceptional service. •The company operates from a fully equipped factory warehouse, maintaining high standards across every aspect of production. The team is carefully selected based on character and expertise, contributing to a collaborative and professional work environment. •Our client specialises in custom branded merchandise for corporate, promotional, and event purposes. Their in-house capabilities include a 10-color screen printing machine, two digital DTG and DTF printers, and a 20-head embroidery machine. These resources enable a 24-hour turnaround on selected styles of screen-printed and digitally printed T-shirts, hoodies, polo shirts, bags, and caps. •This is a great opportunity to work with a company that values excellence, innovation, and a hands-on approach to customer satisfaction.

🎯 Requirements

•Minimum 3 years of customer service experience, preferably in an e-commerce or B2B environment •Strong verbal and written communication skills in English •Experience with high-volume inbound/outbound calling •Proficient in CRM platforms (e.g., HubSpot, Salesforce, Zoho) •Familiarity with order processing systems and customer ticketing tools •Ability to use design software such as Adobe Illustrator and Photoshop (basic formatting level) •Strong organisational and multitasking skills •Excellent problem-solving abilities and customer-first attitude •Knowledge of custom apparel printing techniques (screen printing, embroidery, DTG, DTF) is an advantage •Ability to work in a fast-paced and collaborative team environment •Comfortable learning new tools and systems independently

🏖️ Benefits

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