Business Analyst

🕒 4 days ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 25%

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Translate product requirements into clear, testable user stories • Work with the Product Manager to refine features into deliverable work • Serve as the Product Manager's day-to-day delivery partner and first point of contact for developer requirement questions • Support one to three product lanes across Core and Growth products • Recommend priority, scope, and release timing while the Product Manager makes final decisions • Break down features into workable user stories with Given/When/Then business acceptance criteria • Partner with the tech lead on technical criteria and implementation approach • Confirm stories meet the Definition of Ready before entering a sprint • Elicit and document data mappings, business rules, process flows, integrations, and partner specifications • Refine and sequence stories within feature priorities and split large features into single-sprint stories • Facilitate Friday backlog reviews and maintain the Azure DevOps backlog • Represent the Product Manager in Monday planning and standups, including presenting written sprint goals for Bangkok pods • Respond to developer requirement questions within one business day • Review completed stories against acceptance criteria and accept them • Plan, coordinate, and lead User Acceptance Testing with clients and partners • Investigate and document bugs with reproduction steps and expected behavior • Capture client requests and Support patterns and route them to the Product Manager's intake queue • Support clients and partners through onboarding to new releases • Create support documentation and train Evention Support and Client Success on new product behavior • Use AI tools daily to draft stories, acceptance criteria, and test cases while owning output quality • Direct an AI coding agent for small, approved Core enhancements, with tech lead pull request review • Escalate scope changes, conflicting priorities, out-of-feature client requests, and release risks to the Product Manager

🎯 Requirements

• 3+ years of experience as a business analyst or product owner on a B2B SaaS product in an agile team • Proven ability to write clear, testable user stories and acceptance criteria, and to break large features into sprint-sized work • Working SQL and ability to read data mappings, REST APIs, and integration specifications (CSV, JSON, XML) • Experience leading UAT and working directly with clients and partners • Hands-on experience with Azure DevOps or a similar backlog management tool such as Jira • Daily use of AI tools for writing, analysis, and test design • Ability to work remotely across time zones, including overlap with an offshore team in Bangkok • Excellent written and verbal communication skills, with sound judgment about when to escalate to the Product Manager • Preferred: experience in hospitality tech, restaurant, retail, payments, or fintech • Preferred: familiarity with reconciliation, settlement, gratuity, or cash management workflows • Preferred: exposure to POS systems, property management systems, OTA platforms, or payment processors • Bachelor's degree in business, information systems, computer science, or a related field (preferred)

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities • Remote position

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