Virtual Assistant – Non Voice

🕒 August 14

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Create, configure, and modify player accounts across multiple gaming platforms • Process, verify, and reconcile customer payments, escalating discrepancies or issues when necessary • Monitor and manage incoming customer requests through the shared Facebook Meta inbox and other digital channels • Provide prompt, professional, and accurate non-voice support across five businesses • Monitor and implement promotional campaigns • Communicate offers and support initiatives designed to increase player engagement and retention • Review Facebook pages for direct messages, comments, reactions, mentions, and posts during every shift • Identify customer sentiment, engagement opportunities, concerns, and overall audience temperature • Provide technical guidance regarding platform-specific requirements, account procedures, access issues, and common digital platform questions • Maintain accurate records of customer interactions, payments, account activities, and modifications • Collaborate with team members to ensure consistent service and proper follow-through • Assist with new digital initiatives, platform improvements, account processes, and operational procedures • Adapt quickly to changes across the company's multiple businesses

🎯 Requirements

• Previous experience as a Virtual Assistant, Customer Support Specialist, Gaming Support Agent, or similar non-voice digital support role • Experience working with gaming or software platforms highly preferred • Comfortable navigating multiple online platforms simultaneously • Ability to create and modify user accounts • Ability to process digital transactions • Ability to learn platform-specific systems quickly • Excellent written English • Ability to communicate professionally, clearly, and efficiently through Facebook Messenger and other digital channels • Highly organized and detail-oriented when handling customer payments, account information, records, promotional details, and account modifications • Self-motivated and able to work independently • Ability to monitor assigned Facebook pages, identify engagement opportunities and customer sentiment, follow established protocols, and maintain responsiveness throughout the shift

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities