Virtual Care Medical Assistant

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Ovatient

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

🤝 B2B

Healthcare • B2B

Ovatient is a virtual-first care company that partners with health systems to deliver coordinated telehealth services—primary care, urgent care, and integrated behavioral health—built on the Epic EMR and MyChart. It provides a combined team of licensed virtual providers and technology that integrates into health systems’ workflows, enabling improved access, reduced leakage, and continuity with patients’ existing care journeys. Formed through a partnership between the MetroHealth System and the Medical University of South Carolina (MUSC Health), Ovatient supports billing through existing payer contracts and has delivered virtual care to tens of thousands of patients.

📋 Description

• Support the delivery of high-quality, safe, guideline-concordant, virtual care by providing and coordinate care for a wide range of low-acuity, non-emergent medical conditions through virtual consultations (video, phone, and asynchronous messaging) • Patient intake and initial collection of patient health needs and goals • Evaluations include a determination of health status and care needs • Review patient medical documentation and or health referral forms, such as past medical records, test results or assignments, and incorporating this information into the patient's care plan and share it with the appropriate providers • Efficiently guide the patient toward the appropriate therapies offered by Ovatient and its partners • Document any concerns, conflicting information, or other issues that surface during the evaluation process • Emphasize continuity of care, thus reducing or eliminating fragmentation, duplication, and gaps in treatment plan • Complete a technology check with patient who request support or have difficulty • Work closely with the Ovatient Providers, Behavioral Health Team and Registered Nurses • Collaborate effectively with our interdisciplinary team of healthcare professionals, including physicians, advanced practice providers, registered nurses, behavioral health providers, allied health professional and our operations team • Actively monitor and manage referral queues, helping process referrals from primary care and specialty care providers and external sources for Behavioral Health services • Facilitate referrals to specialized services or community resources as needed • Closely monitor patient messages, ensuring timely responses, addressing concerns, and providing guidance or escalating issues as necessary • Onboard patients to treatment programs, including providing orientation to self-guided resources, content libraries, and secure asynchronous messaging with the care team • Provide patient-centered, empathetic care that addresses individual patient needs and concerns across diverse populations, fostering strong relationships and patient satisfaction • Maintain accurate, up-to-date electronic medical records, ensuring data security and confidentiality • Participate in continuing education, quality improvement initiatives, and clinical team meetings • Stay current with the latest advancements in virtual care, clinical best practices, and virtual care technologies

🎯 Requirements

• Completed an accredited medical assistant program, nursing assistant program or an LPN with compact license • Possess a current national certification in medical assisting from an organization such as AAMA or NHA • Minimum 5 years of clinical experience in primary care or urgent care • Intermediate to advanced computer skills as evidenced by ability to navigate multiple systems utilizing the same computer monitor, and quickly learn and navigate software programs and applications • Strong proficiency in telemedicine and virtual care technologies • Experience and proficiency working with Electronic Medical Records (EMR) software • Exceptional communication, interpersonal, and problem-solving skills • Must possess effective telephonic and virtual communication skills with a demonstrated ability to provide excellent customer service • A strong commitment to patient care, quality, and clinical excellence • Comfortable working independently in a fast-paced, dynamic environment • Flexibility to work varying shifts, including weekends and holidays, as needed

🏖️ Benefits

• Health insurance • Retirement savings • Paid time off • All necessary equipment to do your work (e.g., laptop, monitor, etc.) • Employee Assistance Program • Support for professional growth and development through ongoing education and training opportunities • Flexibility of working remotely