Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
Intake Supervisor – LATAM
🔥 0 minutes ago
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Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
📋 Description
• Support and guide the daily performance of the intake team to ensure a positive and efficient client experience. • Monitor team performance metrics and provide coaching, feedback, and ongoing support for development. • Help resolve operational issues and escalations in a timely and professional manner. • Collaborate with Operations, QA, and Training teams to improve workflows and intake processes. • Ensure intake procedures are followed accurately and consistently in alignment with company standards. • Identify opportunities to improve efficiency, communication, and overall team performance. • Foster a collaborative, accountable, and solutions-oriented team environment. • Effectively support team performance and daily intake operations in a fast-paced environment. • Identify challenges proactively and contribute practical solutions that improve workflows and client experience. • Build strong collaboration and communication across the intake team and partner departments. • Maintain high standards of accuracy, responsiveness, and professionalism. • Help drive consistency, efficiency, and accountability within the team. • Contribute to a positive, supportive, and results-oriented team culture.
🎯 Requirements
• Over 3 years of leadership experience in sales roles within call center or high-volume operational environments. • Proven ability to manage competing priorities effectively in fast-paced settings. • Strong coaching, performance management, and problem-solving skills. • Experience analyzing KPIs and using data to support team performance and operational improvements. • Ability to identify challenges proactively and implement effective solutions independently. • Excellent written and verbal communication skills. • Advanced English level (C1/C2). • Strong organizational skills with attention to detail and follow-through. • Adaptability and professionalism in evolving, high-demand environments.
🏖️ Benefits
• Competitive compensation commensurate with experience. • Yearly bonus. • 100% remote work environment. • 10 Paid time-off (PTO) days per year. • 3 Paid US holidays per year. • Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.
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