Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
Intake Training Manager – LATAM
🕒 April 23
🗣️🇪🇸 Spanish Required
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Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
📋 Description
• Lead the onboarding, development, and ongoing coaching of Lemon Law and Personal Injury Intake teams. • Design and deliver new hire training programs covering case type fundamentals. • Conduct ongoing training sessions, team huddles, and skill-building workshops. • Monitor live calls and review recorded calls to identify coaching opportunities. • Partner closely with the Quality Assurance department.
🎯 Requirements
• Strong English communication skills (C1 level), both verbal and written. • Fully bilingual, fluent in both English and Spanish. • At least 5 years of experience in sales training, call center coaching, or team development within a high-volume call center, legal intake, or customer acquisition environment. • Proven track record of improving agent performance, conversion rates, or customer experience metrics through structured coaching and training programs. • Exceptional facilitation and presentation skills.
🏖️ Benefits
• 6 paid time-off (PTO) days per year • 100% remote work environment • Performance based incentives tied to team outcomes • Opportunity to work closely with leadership and legal professionals in a growing, modern law firm
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