Legal Intake Specialist – Personal Injury

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Ovation Law Firm

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

👥 B2C

B2C

Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.

📋 Description

• Respond to incoming inquiries via phone, web forms, and chat in real time. • Conduct concise (5–8 minute), compassionate discovery calls to gather essential case details. • Apply proprietary scripts and strict qualification criteria to determine case fit. • Use an assumptive, sales-minded approach to perform live warm transfers or schedule callbacks.

🎯 Requirements

• Strong English communication skills (C1 level), both verbal and written. • Fully bilingual, fluent in both English and Spanish. • At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment. • Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously. • Exceptional verbal communication skills.

🏖️ Benefits

• 6 paid time-off (PTO) days per year • 100% remote work environment • Performance based incentives