Solutions Engineer

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November 12

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Overjet

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Artificial Intelligence • SaaS • Healthcare Insurance

OVERJET is a dental AI platform that provides AI-native imaging, diagnostic support, patient education tools, and revenue-cycle automation for dental practices, DSOs, insurers, and educators. Its products include FDA-cleared AI for clinical analysis, IRIS AI-native imaging that enhances X-ray images, insurance verification and claims automation, credentialing and provider data management, and analytics to improve clinical quality and operational efficiency. OVERJET combines artificial intelligence and SaaS delivery to help clinicians detect oral disease more accurately, streamline insurance workflows, and align providers and payers to improve oral health outcomes.

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

⚕️ Healthcare Insurance

💰 $42.5M Series B on 2021-12

📋 Description

• Serve as a primary point of contact for customer implementations, ensuring smooth onboarding and technical setup. • Own the Technical Implementation Lifecycle: Serve as the primary technical point of contact, ensuring a smooth, timely, and successful technical setup for customer implementations across all company products. • Design and Execute Solutions: Translate unique customer technical environments and business requirements into effective implementation strategies and the best possible technical solutions. • Technical Scoping and Alignment: Conduct detailed technical scoping calls to gather requirements, manage implementation timelines, and ensure alignment on deliverables across internal stakeholders (Sales, Engineering, Customer Success). • Hands-on Configuration: Perform all necessary hands-on technical configuration, user management, system integrations, and data pipeline tasks for successful deployment. • Quality Assurance: Ensure all customer technical engagements consistently exceed expectations for response quality, timeliness, and the overall customer experience.

🎯 Requirements

• 3+ years of experience in a customer-facing technical position (e.g., Solutions Engineer, Implementation Engineer, Technical Account Manager) • Strong written and verbal communication skills, with the ability to clearly convey complex technical concepts to non-technical business and clinical audiences • Proven technical proficiency in: • - Query Tools and Database Systems (e.g., SQL). • - Cloud environments and basic networking/IT knowledge (e.g., AWS, GCP, Azure) • - Scripting/Programming languages like Python are a plus! • Strong ability to evaluate, troubleshoot, and follow-up on complex technical and integration issues • A passion for delivering exceptional customer service and acting as a proactive problem-solver • Ability to work independently, manage multiple complex projects simultaneously, and thrive in a fast-paced, high-growth environment • Bachelor’s Degree in Computer Science or a related technical field is strongly preferred

🏖️ Benefits

• Competitive Compensation and Equity • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location