Senior Associate, Customer Strategy Analytics – Applied AI

🕒 March 18

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Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $120M Series C - Owner on 2025-05

SaaS • B2B • Marketplace

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics. • Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams. • Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them. • Own Customer Analytics: Improve the analytics, engagement and AI integration strategy for Customer Success and Customer Support. This isn't just an insights role - you'll design and ship data products and automated AI workflows that enable teams to act on data without waiting for analysis. • Tackle emerging priorities: Lead or contribute to ad hoc projects as business needs arise; this role flexes with what matters most.

🎯 Requirements

• 4+ years in analytics, strategy, or ops • Excellent numerical skills, with additional technical background or education strongly preferred. • SQL/Python skills a plus! • You've built things - dashboards, tools, processes - not just delivered decks • You dig into root causes until you actually understand the problem, not just the symptoms • Comfortable with ambiguity; you don't need a playbook to figure out what to work on next • Experience with SaaS, marketplaces, or high-growth startups preferred • Restaurant industry experience is a plus!

🏖️ Benefits

• Comprehensive health coverage • Remote-first workplace • Unlimited PTO • Extra fun perks!