Technical Customer Support Associate

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £26.5k - £30k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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Oxford Medical Simulation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🥽 AR/VR

📚 Education

🤝 B2B

💰 $12.6M Series A - Oxford Medical Simulation on 2024-01

AR/VR • Education • B2B

Oxford Medical Simulation is a company that develops immersive VR simulation software and scenarios to train healthcare professionals and students. Its platform uses virtual reality scenarios (delivered via headsets like Oculus) to provide scalable clinical education and skills practice for academic institutions and health systems. The organization is remote-first, produces a large library of VR scenarios, and focuses on improving healthcare education and clinical training outcomes.

📋 Description

• Handling client support tickets across email and chat, giving fast, accurate and genuinely helpful responses to our clients • Providing first-line support for OMS Create - our VR authoring platform - helping clients build and troubleshoot their own VR simulations • Owning and continuously improving our knowledge base • Identifying, documenting and escalating bugs clearly and consistently • Contributing to QA for new features and releases • Building and maintaining internal processes so that support scales well as OMS grows • Collaborating with the Customer Success, Product and Marketing teams to share client feedback and flag patterns and trends • Occasionally joining client calls or on-site visits alongside the wider customer team

🎯 Requirements

• 1–2 years’ experience in a technical customer support role, ideally within a SaaS company • You are proactive and not easily phased by complexity, uncertainty or the fast pace of a scale-up environment • You are a great communicator: clear, warm and precise, whether you’re writing a help article, handling a tricky client email, or flagging a bug to the product team • You are genuinely excited about AI and technology - you want to understand how things work • You are curious about product: you notice when something doesn’t work right, you can describe it clearly, and you’re interested in why • You are organised and self-directed - you manage your own time and you don’t need to be chased • You take care and pride in what you produce, whether that’s a support response, a knowledge base article, or a QA note • You are a team player - you may have a job title but you’re always willing to roll up your sleeves and help wherever help is needed

🏖️ Benefits

• 38 days annual leave (incl. Public holidays) • Private Medical Insurance • Flexible work environment - work from home/ remote first • Pension: 3% company and 5% individual contribution • £500 one-off office set up allowance • High specification work laptop and VR headset • Enhanced maternity, paternity and adoption leave • Knowing that you are making a real difference!