OZmap
SaaS • Telecommunications • B2B
OZmap is a SaaS platform that provides GIS-based mapping and management for fiber-optic (FTTH) and hybrid network infrastructures, tailored for internet service providers (ISPs). It centralizes georeferenced network documentation, planning, monitoring (including OTDR and switch integration), mobile field apps, and open APIs to streamline provisioning, reduce operational costs, and speed repairs. OZmap also offers data migration, integrations with CRMs/ERPs, dashboards, and tools for commercial viability checks to support network growth, M&A and day-to-day operations.
Analista de Soporte y Atención, Junior
Job not on LinkedIn
32 minutes ago
🗣️🇪🇸 Spanish Required
OZmap
SaaS • Telecommunications • B2B
OZmap is a SaaS platform that provides GIS-based mapping and management for fiber-optic (FTTH) and hybrid network infrastructures, tailored for internet service providers (ISPs). It centralizes georeferenced network documentation, planning, monitoring (including OTDR and switch integration), mobile field apps, and open APIs to streamline provisioning, reduce operational costs, and speed repairs. OZmap also offers data migration, integrations with CRMs/ERPs, dashboards, and tools for commercial viability checks to support network growth, M&A and day-to-day operations.
📋 Description
• Realizar atenciones a través de chat, WhatsApp y Google Meet, resolviendo dudas y orientando a los clientes sobre nuestros productos (OZmap, OZmob, OZloc, OZconverter, entre otros); • Escalar y hacer seguimiento de demandas técnicas junto a los equipos internos, garantizando agilidad y calidad en la resolución; • Traducir y revisar artículos técnicos de nuestra base de conocimiento (Portugués ↔ Español), con apoyo de IA; • Participar en entrenamientos y contribuir a la mejora continua de la experiencia del cliente;
🎯 Requirements
• Experiencia en atención o soporte al cliente — mínimo de 1 año; • Español fluido o nativo — obligatorio; • Inglés básico o intermedio — obligatorio; • Conocimiento o experiencia en redes de fibra óptica o proveedores de internet — obligatorio; • Experiencia previa en atención técnica multicanal (chat, WhatsApp, e-mail y videollamadas por Google Meet/Zoom/Teams); • Conocimiento básico en Paquete Office y Google Workspace.
🏖️ Benefits
• 💻 Auxilio para Equipos – para asegurar una estructura de trabajo cómoda; • 💚 Incentivo a la salud – porque tu bienestar importa; • 📚 Incentivo a los estudios – apoyamos tu desarrollo continuo; • 🎂 Regalo de cumpleaños – porque nos gusta celebrar contigo; • 🏅 Reconocimiento por tiempo de casa – tu trayectoria aquí es valorada; • 🗣️ Incentivo a idiomas – para que puedas ir más allá de las fronteras; • 🎉 Eventos online de integración y celebraciones virtuales.
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