Director of Field Systems

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🕒 May 9

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P1 Service Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

P1 Service Group is a people-first operator and partner for residential home service businesses, including HVAC, plumbing, and electrical companies. The firm partners with, invests in, and supports service businesses by providing marketing, hiring, technology, acquisitions, training, call center, and finance resources to help grow and scale operations. P1 emphasizes employee wellbeing and operational best practices to improve client experience and partner performance, and recently merged with Columbia Home Services.

📋 Description

• Audit and remediate existing ServiceTitan configurations across all OpCo instances — identify gaps, inconsistencies, and revenue leakage in current setup • Design and document the Columbia ST standard: job types, price books, dispatch boards, membership structures, reporting taxonomies, and integration logic • Own the ST onboarding playbook for acquired companies — from day-one data migration through full integration to platform standard • Manage 2 direct reports and a network of ST contractors; set their priorities, QA their work, and hold them accountable to timelines • Partner with GMs and field operators across OpCos to drive adoption — including change management in markets where operators have run their own way for 20+ years • Build the reporting infrastructure that gives leadership real-time visibility into booking rates, technician productivity, revenue per truck, and membership penetration • Evaluate and manage integrations across the tech stack — phone systems, marketing attribution, financing, and BI tools • Lead the phased consolidation from separate ST instances to a unified platform architecture as the business scales

🎯 Requirements

• 4+ years hands-on ServiceTitan configuration and administration experience — you can build a price book, restructure a dispatch board, and architect a membership program from scratch • Background in home services (HVAC, plumbing, electrical, or adjacent trades) — you understand how a service call actually moves from booking to invoice • Experience managing or coordinating a team, including external contractors or vendors • Demonstrated ability to drive adoption across field operators who didn't ask for change — you know how to bring GMs along, not just push config updates • Comfort operating in a private equity-backed, fast-moving environment where priorities shift and timelines are real

🏖️ Benefits

• Fully remote role with travel to OpCo markets as needed