Customer Success Manager

Job not on LinkedIn

🔥 8 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Paccurate

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

🔌 API

🛍️ eCommerce

💰 $3.5M Seed Round on 2023-06

API • eCommerce • Logistics

Paccurate is a Parcel Packing Intelligence Platform that helps shippers optimize their packaging decisions and improve efficiency in order fulfillment. By utilizing advanced simulations and a powerful API, Paccurate enables users to reduce shipping costs, material waste, and environmental impact. The platform provides insights into ideal carton sizes and packing methods, making it valuable for businesses looking to streamline their logistics and achieve greater sustainability in their shipping practices.

📋 Description

• Own a dedicated portfolio of roughly 10 to 12 customer accounts, spanning a mix of established customers and new accounts moving through onboarding. • Be accountable for Net Revenue Retention (NRR) and ensure the value proposed during pre-sales is successfully realized post-implementation. • Lead customer onboarding and Paccurate platform implementations, from the initial handoff through testing and final go-live. • Drive consistent customer engagement through regular check-ins, product updates, and business reviews to strengthen Customer Satisfaction (CSAT) and foster long-term loyalty. • Serve as a product expert, providing comprehensive training to customers on the Paccurate platform and its full suite of products. • Efficiently oversee and manage customer issue resolution, turning challenges into positive, successful experiences. • Identify and execute on upsell opportunities within the customer base to support NRR goals.

🎯 Requirements

• Minimum of 3 years of experience in Customer Success, Technical Account Management, Customer Support, or related customer-facing relationship roles. • Proven ability to nurture and grow customer relationships through proactive monitoring of customer health, early identification of risks, and anticipation of customer needs. • Exceptional problem-solving capabilities, including the ability to accurately diagnose complex technical challenges, develop effective solutions, and consistently drive positive customer outcomes. • A consultative, sales-oriented mindset, with experience identifying, positioning, and closing upsell or expansion opportunities within an existing account base. • Strong collaborative, interpersonal, and communication skills, necessary for successful cross-functional partnership across all Paccurate teams. • A strong technical acumen, with the ability to troubleshoot product and integration issues independently. • Excellent time and project management skills, with the ability to efficiently manage a demanding portfolio of multiple customer accounts, including concentrated, high-touch periods like onboarding and go-live. • Prior experience in SaaS and/or the supply chain industry.

🏖️ Benefits

• Competitive compensation • Equity • Comprehensive health benefits • 401K Match • Meaningful opportunities for growth and development • Flexibility that comes with WFH