Resident Service Engineer

🕒 May 13

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $37 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Packsize

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🛍️ eCommerce

🚗 Transport

eCommerce • Manufacturing • Transport

Packsize is a company that specializes in on-demand packaging solutions, offering automated and customizable packaging systems designed to optimize shipping efficiency and sustainability. Their innovative approach to packaging, referred to as SMART Packaging, focuses on creating eco-friendly, regulatory-compliant packaging solutions that cater to diverse industry needs. Packsize's systems cater to various sectors, including eCommerce, manufacturing, and logistics, helping businesses reduce waste, cut costs, and enhance customer satisfaction.

📋 Description

• Scheduling tasks at a customer’s job sites • Troubleshooting issues, quickly and effectively, using technical drawings and documentation • Work cross-functionally with R&D, Software and Quality Engineering teams • Performing routine maintenance and emergency services as they arise • Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance • Continuous learning, including the customer’s operational processes, packaging designs, technical specifications • Installation of Packsize solutions and training others to use and maintain it • Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc. • Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. • Must be able to exchange accurate information in these situations. • Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity • Excellent work ethic and time management skills • Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

🎯 Requirements

• Customer service focus • Knowledge of Windows platforms • Knowledge of and effective use of hand tools • Knowledge of mechanical platforms • Ability to work independently with little or no direct supervision • Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required • Associates Degree, Vocational Training or equivalent experience • Bachelor's Degree in a related area preferred

🏖️ Benefits

• medical, dental, and vision coverage • 401(k) retirement plan • Paid Time Off • Health Savings and Flexible Spending Accounts (HSA/FSA) • life and disability insurance • additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection • Employee Assistance Program (EAP)