Regional Operations Support Specialist

🔥 0 minutes ago

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $140k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PACS

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🏢 Enterprise

🧘 Wellness

Healthcare Insurance • Enterprise • Wellness

PACS is a holding company with subsidiaries forming a national platform focused on post-acute care facilities, senior living communities, and related ancillary services. The company is committed to transforming the delivery and perception of post-acute healthcare across the United States. With over 314 locations, 40,000 professionals, and support for 30,000 patients and residents daily, PACS operates in 17 states, contributing significantly to the post-acute healthcare sector. PACS Group, Inc. itself does not provide healthcare services directly but operates through licensed subsidiaries.

📋 Description

• Assist the Regional Director of Operations in the development and implementation of regional operational strategies and initiatives. • Serve as a point of contact and resource for Executive Directors and community leadership teams on operational matters. • Support the rollout and adoption of new company programs, policies, and procedures at the community level. • Develop and deliver training and support to community teams on operational best practices. • Assist in the development and dissemination of operational reports and performance metrics. • Track and analyze key performance indicators (KPIs) related to resident care, occupancy, financial performance, and regulatory compliance at the community level. • Identify trends, challenges, and opportunities for improvement within the region. • Assist the Regional Director of Operations in developing action plans to address performance gaps. • Support communities in the development and implementation of performance improvement plans. • Support communities in maintaining compliance with federal, state, and local regulations and licensing requirements. • Assist in the preparation for and response to regulatory surveys. • Support the implementation of quality assurance programs and initiatives. • Conduct on-site operational reviews and provide feedback to community leadership. • Champion a resident-centered approach to care and services across the region. • Support communities in implementing strategies to enhance resident and family satisfaction. • Assist in the resolution of complex resident and family concerns, escalating to the Regional Director of Operations as needed. • Promote a positive and welcoming environment within each community. • Foster strong working relationships with Executive Directors, community leadership teams, and regional support staff. • Facilitate effective communication and information sharing across the region. • Participate in regional meetings and provide updates on operational initiatives and performance. • Collaborate with other regional support functions (e.g., clinical, sales, marketing) to ensure alignment and support for community operations. • Manage and support regional operational projects as assigned by the Regional Director of Operations. • Develop project plans, track progress, and ensure timely completion of deliverables. • Required to travel regularly to assigned communities within the region. • May serve as Interim Executive Director (ED) during leadership vacancies or transitions. • Responsible for performing all essential duties of the Executive Director role when assigned to a community. • Provides hands-on, on-site leadership to stabilize operations and ensure continuity of care and services.

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field. • 5-8 years of progressive experience in senior living operations, with experience in a leadership or support role at the community or regional level. • Strong understanding of senior living operations, regulations, and best practices. • Proven ability to analyze data and identify trends and opportunities for improvement. • Excellent communication, interpersonal, and problem-solving skills. • Ability to work independently and collaboratively within a team environment. • Strong organizational and time management skills with the ability to manage multiple priorities. • Proficiency in relevant software and technology. • Willingness to travel within the assigned region on a regular basis.

🏖️ Benefits

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy. • PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge. • Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively. • Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings. • Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.