Associate Account Manager

Job not on LinkedIn

October 14

Apply Now

Receive Emails with Similar Jobs

PadSplit

WebsiteLinkedInAll Job Openings

Real Estate • B2C • Marketplace

PadSplit is a platform that focuses on affordable co-living solutions, allowing individuals to rent private rooms in shared homes across various cities in the United States. By offering flexible stays with trusted identity and screening measures, it aims to create a safe and homey environment for its members. PadSplit markets itself as a more affordable option compared to other room rental services and helps members save money and build credit. The company also provides an opportunity for property owners to earn and make a positive impact in their communities by hosting rooms. PadSplit is recognized for its innovative technology and affordable housing solutions.

51 - 200 employees

Founded 2017

🏠 Real Estate

👥 B2C

🏪 Marketplace

💰 $20.5M Series B on 2021-11

📋 Description

• Scaled Host Education: Develop and facilitate webinars, office hours, and group sessions to onboard and support large groups of hosts • Inside Sales Quota: Manage a sales pipeline of leads and opportunities to achieve quota target. • Programmatic Communication: Build and manage proactive communication cadences (newsletters, best practice updates, playbooks) to ensure consistent host engagement. • Resource Development: Create scalable content (guides, FAQ updates, videos) to empower hosts with self-service solutions. • Performance Insights: Use host data to identify common challenges or opportunities across cohorts and deliver insights back to both hosts and internal teams. • Expansion at Scale: Spot and encourage expansion opportunities among “long-tail” hosts, using playbooks, campaigns, and referral nudges. • Feedback Loops: Collect host feedback at scale, and share actionable insights with Product, Sales, and Operations to improve the overall host experience. • Community Building: Cultivate a sense of community among hosts by promoting peer-to-peer learning and highlighting success stories. • Existing PadSplit Purchases: Onboard hosts that purchase existing PadSplit (“resale hosts”) • Quality Assurance: Periodically reach out to hosts failing to operate within PadSplit standards & guidelines

🎯 Requirements

• Strong Communication Skills: Exceptional ability to deliver clear and engaging group presentations and written communication • Customer-Centric Mindset: Dedication to helping hosts succeed and find value in PadSplit • Program Design Skills: Experience building scalable success or education programs (customer success, account management, or training background preferred) • Sales & Retention Awareness: Understanding of account management with the ability to identify and support expansion opportunities • Analytical Skills: Comfort using data to deep-dive and action on issues, and to identify opportunities • Tech Savvy: Familiarity with Salesforce, Slack, and webinar tools (Zoom, Google Meet, or similar) • Adaptability: Comfortable testing, iterating, and refining new approaches in a startup environment