Bilingual Nurse Navigator

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Pager Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

Healthcare Insurance • SaaS • Artificial Intelligence

Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members, and teams through integrated technology, AI, and concierge services. Their solutions provide secure access and support proactive, personalized care across the healthcare journey, improving engagement and satisfaction for users.

📋 Description

• Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email • Document within EMR • Follow and apply clinically validated triage protocols • Ensure the highest quality customer service for patients and providers • Complete basic nursing responsibilities, outpatient testing, medications, etc.… • Troubleshoot technology with patients • Work to ensure a seamless patient call center experience • Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care • Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience

🎯 Requirements

• 2+ years of clinical hospital experience • Active unencumbered RN license in Puerto Rico • Fluent in spoken and written English and Spanish • Minimum of an Associate's Degree in Nursing (ADN) • Permanent resident of Puerto Rico • Prior call center experience strongly preferred

🏖️ Benefits

• Health insurance • Flexible working arrangements • Professional development opportunities