Paired
1 - 10 employees
🤝 B2B
🎯 Recruiter
👥 HR Tech
B2B • Recruitment • HR Tech
Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.
Client Retention Specialist
Job not on LinkedIn
🕒 March 19
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Paired
1 - 10 employees
🤝 B2B
🎯 Recruiter
👥 HR Tech
B2B • Recruitment • HR Tech
Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.
📋 Description
• Communicate directly with clients via video calls to understand concerns and resolve escalations. • De-escalate situations, rebuild client confidence, and retain clients using empathy, emotional intelligence, and professionalism. • Analyze client journeys to identify miscommunications or process gaps and provide actionable solutions. • Follow SOPs and concession policies to prevent churn and maintain consistent client satisfaction. • Collaborate with cross-functional teams (operations, product, sales) to ensure client issues are resolved effectively. • Document client interactions, outcomes, and recommended improvements in CRM and internal systems.
🎯 Requirements
• 3+ years of experience in retention, customer success, account management, or client relations. • Proven experience handling escalations, refunds, or sensitive client situations. • Excellent verbal and written English; neutral accent required for video calls. • Strong emotional intelligence, active listening, and problem-solving skills. • Comfortable operating in a fast-paced startup environment. • Experience with CRMs, Slack, and project management tools. • Ability to quickly learn product functionality and positioning.
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