eCommerce Customer Support & Sales Specialist

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🕒 May 19

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Paired

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🎯 Recruiter

👥 HR Tech

B2B • Recruitment • HR Tech

Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.

📋 Description

• Respond promptly, professionally, and empathetically to customer inquiries via email, chat, and support tickets • Manage high-volume support requests with efficiency, accuracy, and attention to detail • Analyze customer issues, diagnose concerns, and provide effective solutions or escalate when needed • Maintain thorough documentation of all customer interactions in the support system • Build strong relationships with customers by delivering personalized, brand-aligned support • Identify opportunities to upsell or cross-sell products during customer interactions • Re-engage existing customers to drive repeat purchases (e.g., post-delivery follow-ups) • Follow up with leads and prospects to increase conversion rates • Support and gradually take ownership of B2B outreach efforts (e.g., schools, organizations, bulk orders) • Deliver confident and structured sales communication when presenting products or offers • Maintain accurate records in CRM and support tools (e.g., ticketing systems, Klaviyo, Postscript) • Track customer interactions, sales activities, and follow-ups • Ensure alignment with internal processes and workflows • Identify trends in customer inquiries and provide feedback for process improvements

🎯 Requirements

• 2+ years of experience in customer service with a strong sales or revenue-driven component • Experience in eCommerce environments strongly preferred • Proven ability to balance high-volume support with sales objectives • Strong communication skills (written and verbal) with the ability to be both empathetic and persuasive • Demonstrated ability to convert leads, upsell, or drive repeat business • Comfortable working with CRM systems and support tools (experience with Klaviyo, Postscript, or similar is a plus) • Strong critical thinking and problem-solving skills • Highly organized, detail-oriented, and able to multitask in a fast-paced environment • Comfortable working independently in a remote setting **