Practice Lead

🔥 1 minute ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Own the application, localized adoption, and quality governance of global Center of Excellence methodologies within the designated theater • Establish alignment between Professional Services and Customer Success / Scale & Optimize organizations • Define unified delivery frameworks, joint handoffs, and customer success metrics • Serve as the regional authority and escalation point for complex methodology, scoping, and execution challenges • Enforce and champion a cohesive end-to-end customer journey from initial implementation through long-term account value optimization and expansion • Define and optimize operational ownership boundaries between Professional Services and Customer Success • Design and enforce repeatable, asset-driven execution models leveraging machine learning insights and autonomous AI playbooks • Partner with regional Sales, Customer Success leadership, and GTM executives to align delivery readiness with deal motions and enterprise expectations • Advise on strategic and complex enterprise deals, including technical feasibility, scoping, risk mitigation, and delivery architecture • Capture and synthesize theater-specific insights, product limitations, and regional constraints for Global COE and Product/Engineering teams • Maintain visibility into regional capacity, market demand, and delivery risks • Resolve bottlenecks, skill shortages, and scalability challenges • Lead continuous enablement of Professional Services, Customer Success, and partner organizations • Establish and track delivery quality, methodology adherence, time-to-value, and customer satisfaction metrics • Influence Global COE methodology, Product Engineering roadmap, and regional investment and headcount strategy

🎯 Requirements

• 10+ years of experience leading large-scale transformational initiatives within enterprise Professional Services, Management Consulting, or Customer Success organizations • 5+ years of experience steering enterprise-wide orchestration, strategic operations, business transformation, or executive advisory functions within a high-growth cybersecurity, cloud provider (AWS/Azure/GCP), or enterprise SaaS company • Exceptional capability to influence, build consensus, and drive organizational change across executive teams spanning Product, Engineering, Sales, and Services • Solid understanding of machine learning and Generative AI as applied to security operations • Practical grasp of AI-driven SecOps, including Cortex XSIAM, automated triage/incident orchestration, and security governance and risks associated with enterprise LLM deployments • Proven success building, scaling, and optimizing delivery methodologies, operational governance models, maturity frameworks, and KPIs within complex, matrixed global organizations • Stellar verbal, written, and presentation skills • Ability to translate complex technical and architectural strategies into actionable operational plans for technical engineers and C-suite audiences • Deep technical literacy in modern cybersecurity architectures • Direct experience with Cortex (XDR/XSIAM/XPANSE), Cortex Cloud, and Prisma Cloud, or highly equivalent enterprise EDR/XDR, SIEM/SOAR, and CNAPP solutions, strongly preferred • Must not require immigration sponsorship; the employer will not sponsor work visas for this position

🏖️ Benefits

• Reasonable accommodations for qualified individuals with disabilities • Equal opportunity employment • Confidential handling of applicant information according to EEO guidelines