Staff Customer Success Engineer

🔥 14 minutes ago

🌐 Germany, Belgium, +4 more countries – Remote

🇩🇪 Germany – Remote 🇧🇪 Belgium – Remote 🇵🇱 Poland – Remote 🇳🇱 Netherlands – Remote 🇬🇧 United Kingdom – Remote 🇦🇹 Austria – Remote

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Act as a trusted technical advisor to customers during their cloud transformation journey • Help customers adopt Palo Alto Networks public cloud security solutions efficiently and accelerate business value and ROI • Work with customer Security Architects, Security Engineers, InfoSec, and DevOps teams in mid-to-large enterprises • Rapidly implement and operationalize Palo Alto Networks solutions to achieve customer business and security objectives • Implement custom integrations and workflows into customers’ security operations centers • Serve as the first line of defense for customer support requests and coordinate timely resolutions with engineering teams • Advocate for customers by influencing product roadmap and improvements • Coach customers on establishing and managing Cloud Security Change Management, Governance, and Center of Excellence programs • Identify risks to customer business goals and build risk mitigation plans or escalate as needed • Map product features and business benefits to customer challenges and objectives • Become the go-to specialist and subject matter expert for Palo Alto Networks public cloud security solutions • Track CSAT, renewal rate, upsell/cross-sell lead identification, referenceability, renewal likelihood, adoption, consumption, and customer engagement metrics

🎯 Requirements

• Relevant work experience in pre- or post-sales, support, customer success, consulting or similar roles • Required experience with supporting endpoint software products • Experience with supporting cloud native security products preferred • Experience with scripting including Python, JSON, YAML, and Bash • Experience with containers, orchestrators like Kubernetes, Docker, Linux, cloud providers (GCP, AWS, Azure), CI/CD, container registries, and serverless • Strong ability to independently troubleshoot, reproduce issues, and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols • Strong consulting and project management skills, with validated results working as a trusted advisor to drive business value for customers • Ability to interact with client teams at various levels of technical and non-technical depth • Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions • Existing knowledge of and experience with public cloud platform (IaaS) features, capabilities, and best use • Experience with security products and/or offerings • Knowledge of SIEM, vulnerability management tools, and firewalls • Knowledge and understanding of malware, exploits, operating system structure, and behavior • Ability to communicate technical details to a non-technical audience • Ability to multitask and work in a fast-paced environment • Availability to provide after-hours support on a scheduled/non-scheduled basis • Fluent in German • Applicants must not require immigration sponsorship for this position

🏖️ Benefits

• Remote work arrangement • Equal opportunity employment • Reasonable accommodations for qualified individuals with disabilities • No immigration sponsorship is provided