Customer Success Technical Advisor

Job not on LinkedIn

🔥 59 minutes ago

🌐 Germany, Austria, +1 more countries – Remote

🇩🇪 Germany – Remote 🇦🇹 Austria – Remote 🇨🇭 Switzerland – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trend Micro Europe

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

Cybersecurity

Trend Micro Europe is a leading cybersecurity company that focuses on making the world safe for exchanging digital information. With over 30 years of security expertise, Trend Micro provides a range of solutions including cloud security, antivirus software, endpoint protection, and network defense. Their XGen™ security strategy combines various threat-defense techniques and optimizes protection for different environments, enabling resilience for businesses, governments, and consumers. Trend Micro employs over 6,800 people across 65 countries and is known for its advanced global threat research and intelligence.

📋 Description

• Act as the primary technical voice for enterprise clients post-deployment • Shift customer engagement from ticket resolution toward measurable security outcomes • Contribute technical milestones to Customer Success Plans covering platform adoption, version upgrades, and feature deployments • Conduct architectural reviews and configuration audits of the TrendAI platform • Guide clients through onboarding and deployment to accelerate time-to-value and feature utilization • Design and deliver customized technical workshops and best-practice sessions for customer SOC and SIEM operations • Provide technical oversight and proactive recommendations during critical security events • Perform deep-dive root cause analysis on complex issues and recommend long-term solutions • Liaise regionally between customers and Product Engineering, R&D, and Sales Engineering • Influence product roadmaps through cross-functional collaboration • Maintain account health records, environment maps, troubleshooting playbooks, and operational reports

🎯 Requirements

• Fluent in both written and spoken German and English • 10 or more years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field • Strong knowledge of security frameworks, including NIST and MITRE ATT&CK • Experience with SIEM/SOC operations and endpoint/network defense technologies • Deep understanding of Windows Server, Linux, and Solaris • Experience with hybrid-cloud infrastructure, including AWS, Azure, and GCP • Excellent written and verbal communication skills • Ability to articulate complex technical risks in simple, business-centric terms for executive stakeholders • Highly process-oriented with strong digital organization, documentation, and technical reporting skills • Technical certifications strongly preferred, such as TCAP, TSCE, CISSP, CCNA, CCNP, or cloud platform certifications

🏖️ Benefits

• Equal opportunity employment • Commitment to a diverse and multicultural workforce • Inclusive, non-discriminatory workplace • Culture that encourages innovation and collaboration