Customer Success Engineer

🔥 15 minutes ago

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Configure customer accounts, customize backup policies and storage, facilitate onboarding, orient stakeholders, demonstrate admin portals, and introduce support channels • Identify migration opportunities, analyze usage and environments, conduct success planning and strategy sessions, and align business outcomes with product adoption • Conduct assessments, build protection plans, and recommend software products and architectures across the Veeam Data Platform • Run recovery simulations, apply the Veeam Data Resilience Maturity Model, track and report resilience posture, and deliver quarterly resilience reports • Monitor signals to detect churn risk, define mitigation plans, and support renewal strategy with technical insights • Build business cases, define TCO, articulate value propositions for expansion, and schedule stakeholder checkpoint reviews • Engage CISO/CIO stakeholders with risk, status, and opportunity updates and support executive discussions and roadmap alignment • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion • Manage a long-term account assignment model covering typically 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR • Own the technical success plan and adoption roadmap and influence pricing, commercial terms, and renewal terms with Sales and CS leadership

🎯 Requirements

• 5+ years in customer-facing engineering roles focused on data backup and recovery • Advanced level of English and German • Hands-on expertise in operating systems, virtualization, storage, scripting/automation, cloud platforms, and disaster recovery and resilience best practices • Strong experience designing and executing protection plans, migrations, and recovery simulations • VMCE certification required, which may be completed post-hire within an agreed timeframe • Preferred AWS Solutions Architect Associate/Professional certification • Preferred Microsoft Azure Administrator or Solutions Architect Expert certification • Ability to translate business outcomes into technical adoption roadmaps and measurable value • Executive stakeholder engagement skills with CISO/CIO stakeholders • Excellent communication, cross-functional collaboration, and stakeholder management skills • Applicants must be permanently located in Germany; Veeam reserves the right to decline applications from outside Germany

🏖️ Benefits

• Company-sponsored retirement savings • Life insurance • Accident coverage • 30 vacation days per year • Company-wide VeeaMe Days for rest, wellbeing, and self-care • Confidential counseling and professional support through the Employee Assistance Program for employees and their families • Paid volunteer time each year through the Veeam Cares program • Healthcare support and wellbeing-focused programs, effective September 2026 • Lifestyle-focused programs and employee-friendly perks, effective September 2026