Customer Success Engineer – YouTrack

🕒 June 23

🌐 Germany, Serbia, +2 more countries – Remote

🇩🇪 Germany – Remote 🇷🇸 Serbia – Remote 🇨🇾 Cyprus – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JetBrains

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

JetBrains is a software company that builds professional developer tools and integrated development environments (IDEs) — including IntelliJ IDEA, PyCharm, WebStorm, Rider, and others — plus team and CI/CD tools like TeamCity, YouTrack, Datalore, and code-quality services. The company also offers AI-powered developer features (Junie, AI Assistant, AI Enterprise), a marketplace for plugins, educational offerings (JetBrains Academy, courses, free licenses for students/teachers), and enterprise services for managing developer tooling at scale. JetBrains focuses on improving developer productivity, collaboration, and code quality for individual developers and organizations worldwide.

📋 Description

• Cultivate relationships with small, mid-sized, and enterprise customers • Help partners develop capabilities to deploy YouTrack successfully in the DACH region and worldwide • Provide technical guidance and pre-sales engineering assistance to potential new customers • Provide onboarding sessions for new customers and technical training for existing customers • Develop sales, demo, and promotional materials for YouTrack • Adapt existing demo setups for specific use cases • Manage, retain, and develop existing large accounts • Liaise between customers and the product team • Recruit potential partners and develop existing partners' YouTrack deployment capabilities

🎯 Requirements

• At least three years of customer-facing experience in project management, software development, or a related discipline • Fluent spoken and written English • Strong interpersonal communication skills, verbal and written • Comfortable giving in-person and remote presentations, hosting Q&A sessions, and conducting product demos • Technical background and experience with developer tools • Hands-on experience in software development, QA, system administration, release automation, or a related field • Ability to work efficiently and independently in a distributed team • Proven track record of building and developing B2B relationships • German language skills are a plus but not mandatory

🏖️ Benefits

• Equal opportunity employer • Open and inclusive workplace welcoming everyone regardless of background, identity, religion, age, accessibility needs, or orientation