Palo Alto Networks
Cybersecurity • Enterprise • AI
Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.
Escalation Manager
Job not on LinkedIn
November 5
🗣️🇧🇷🇵🇹 Portuguese Required
🗣️🇪🇸 Spanish Required
Palo Alto Networks
Cybersecurity • Enterprise • AI
Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.
📋 Description
• Provide the highest level of escalation for customer issues • Lead and manage resolution of customers' critical issues • Form and lead an interdepartmental, cross-functional virtual team • Liaise with various functional organizations and business units • Communicate critical issue status to executive staff and invested parties • Engage and lead cross-functional teams in creating action plans • Identify systemic issues and drive actions to prevent future problems
🎯 Requirements
• Fully fluent in Portuguese, English, and Spanish both written and verbal • 10+ years of customer-facing sales and/or service delivery roles • Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired • Customer centric attitude and focus on providing best-in-class service for customers and collaborators • Program/Project management experience • Familiarity with tools like Salesforce, Asana, Tableau, JIRA
🏖️ Benefits
• Flexible work arrangements • Professional development • Competitive salary
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