Palo Alto Networks
Cybersecurity • Enterprise • AI
Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.
Support Enablement and Escalations Engineer – Cortex Cloud
Job not on LinkedIn
November 6
🤠 Texas – Remote
💵 $123.2k - $199.1k / year
⏰ Full Time
🟠 Senior
🔴 Lead
👷🏻♀️ Engineer
🦅 H1B Visa Sponsor
Palo Alto Networks
Cybersecurity • Enterprise • AI
Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.
📋 Description
• Enablement of the TAC teams • Ownership of critical issues • New product development • Develop and deliver training materials for TAC • Develop tools for TAC
🎯 Requirements
• 7+ years in support roles • Experience as an Enablement Engineer or an Escalations Engineer is a plus • Experience with Public Cloud provider technologies (AWS, Azure, GCP, OCI, Alibaba) • Excellent written and verbal communication skills • Scripting skills (JS/Python/Powershell) • Strong proficiency in Linux and Windows operating systems • Kubernetes implementation and troubleshooting experience is required • Experience training internal technical teams is a plus
🏖️ Benefits
• Employee benefits • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Bonuses • Restricted stock units
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