Operations Specialist, French Speaker

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Pandas

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💰 $6.4M Pre Seed Round - Pandas on 2022-05

Pandas is a B2B platform that provides quality inventory and financing to +10M local non-grocery retailers. By aggregating demand and optimizing the entire supply chain, Pandas empowers SMEs to grow and thrive in a digital way.

📋 Description

• Review and assess smartphone grading sessions and grading results generated by the AI platform • Monitor daily performance of the global trade-in platform and identify operational issues • Investigate platform behaviour, grading discrepancies, and partner-reported issues • Support business partners via support platform, email, and phone • Guide partners through structured troubleshooting procedures • Escalate complex issues to Product or Engineering • Identify recurring issues and contribute ideas to improve products, processes, and operational efficiency • Maintain quality standards by following documented procedures and improving best practices • Review AI-generated smartphone grading results • Monitor operational performance across multiple markets • Collaborate with Product and Engineering on product improvements • Test newly released features and provide feedback • Update internal documentation and operational processes

🎯 Requirements

• Fluent written and spoken French • Professional written and spoken English • Excellent attention to detail • Strong analytical and problem-solving skills • Comfortable working with technology and learning new software • Passion for smartphones and consumer technology • Ability to follow structured procedures consistently • Comfortable making independent decisions • Ability to thrive in a fast-paced startup environment • Availability during French retail business hours • Experience in operations, customer support, helpdesk, quality assurance, telecommunications, consumer electronics, mobile retail, device repair, or refurbishment is an advantage • Knowledge of Android and iOS devices is a strong advantage

🏖️ Benefits

• Competitive full-time salary • Private health insurance • Self-development budget for courses, books, conferences, and certifications • Refurbished smartphone • Top-of-the-line equipment • Flexible work location (remote, hybrid, or on-site) • Career growth opportunities in a fast-growing international technology company • A collaborative environment where your ideas genuinely influence our products and operations