Technical Program Manager – Hardware Deployment

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Pano AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $44M Series B - Pano on 2025-06

Artificial Intelligence • Enterprise • SaaS

Pano AI is an AI-powered wildfire detection and situational awareness platform that provides early detection, visual intelligence, and real‑time data to support faster, coordinated wildfire response. Its enterprise-grade solution notifies stakeholders of confirmed incidents and delivers actionable insights to utilities, fire professionals, and landowners to protect communities, infrastructure, and the environment.

📋 Description

• Support the full lifecycle of camera deployment programs, from initial planning through installation and go-live • Perform on-site installations of camera hardware and supporting equipment, ensuring systems are properly configured and operational at customer locations • Conduct scheduled and reactive on-site maintenance visits to inspect, service, and repair hardware and software issues, working with engineering teams to identify root causes and drive resolutions • Develop and manage program and field schedules — including installation timelines, maintenance windows, and technician dispatch — identifying risks and escalating mitigation strategies as needed • Partner cross-functionally with Site Development, Field Operations, Sales, and Customer Success teams to ensure successful execution • Engage with customers to communicate progress, align on requirements, and support satisfaction • Assist in defining station coverage plans based on customer needs and operational considerations • Provide on-call support on a rotating basis to respond to critical field issues and system outages, with the ability to mobilize on-site when required • Identify opportunities to streamline workflows using existing tools and systems • Roll up your sleeves to support on-the-ground execution and unblock critical path issues

🎯 Requirements

• 5+ years of experience in Technical Program Management, Field Operations, or a related role in a cross-functional environment • Experience supporting hardware/software integrated programs through deployment and operations • Technical aptitude to partner with engineering teams and perform hands-on troubleshooting in the field • Comfort working cross-functionally with operations, sales, and customer-facing teams • Clear communication skills with the ability to provide updates to stakeholders and customers • Strong problem-solving skills and a proactive, ownership-driven mindset • Familiarity with process documentation and operational tools • Willingness to travel up to 40–60% and engage in hands-on field work, including maintenance and on-call support rotations

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Matching 401(k) plan • Flexible paid time off