Technical Program Manager – Hardware Deployment

🕒 July 22

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Pano AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

🎖️ Defense

📦 Logistics

💰 $44M Series B - Pano on 2025-06

Consulting • Defense • Logistics

Pano AI is an AI-powered wildfire detection and situational awareness platform that provides early detection, visual intelligence, and real‑time data to support faster, coordinated wildfire response. Its enterprise-grade solution notifies stakeholders of confirmed incidents and delivers actionable insights to utilities, fire professionals, and landowners to protect communities, infrastructure, and the environment.

📋 Description

• Manage field schedules and dispatch timelines for installation and maintenance work, coordinating technician availability against site needs • Perform on-site installations of camera hardware and supporting equipment, ensuring systems are properly configured and fully operational at customer locations • Conduct scheduled and reactive maintenance visits — inspecting, servicing, and repairing hardware and software issues on-site • Troubleshoot system issues in the field, working directly with engineering to diagnose root causes and implement fixes • Provide on-call support on a rotating basis, responding to critical field issues and system outages, including mobilizing on-site as needed • Support station coverage assessments by evaluating on-the-ground conditions and operational needs • Be the hands-on presence that keeps installations moving and resolves critical path issues in the field

🎯 Requirements

• 5+ years of experience in Field Operations, Field Service, Installation/Maintenance Technician work, or a related hands-on technical role • Experience managing field schedules or dispatch alongside hands-on installation/service work • Experience installing, servicing, or troubleshooting hardware/software integrated systems in the field • Technical aptitude to perform hands-on diagnostics and troubleshooting, with the ability to escalate to engineering when needed • Comfortable working independently on-site with minimal supervision • Strong problem-solving skills and a proactive, ownership-driven mindset • Willingness to travel up to 60–80% and participate in on-call/maintenance rotations

🏖️ Benefits

• health coverage • retirement or pension contributions • paid time off