Customer Success Manager, Korea

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Panopto

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

☁️ SaaS

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2021-04

SaaS • Education • Enterprise

Panopto is an AI-powered platform designed to simplify the use of video for capturing, managing, and sharing information across organizations. It provides tools for creating, curating, and searching a library of video-based knowledge assets, making learning and training more accessible and impactful. With features like lecture capture, virtual training, and video management, Panopto serves industries such as higher education, corporate training, and more. The platform integrates AI-powered tools to enhance accessibility, engagement analytics, and knowledge discovery, supporting institutions to adapt to flexible and scalable learning and working environments.

📋 Description

• Drive Account Retention: Monitor usage patterns and health metrics to flag decreasing engagement early, creating targeted mitigation plans to secure renewals. • Scale Customer Enablement: Build and deliver localized self-service educational resources, videos, and documentation that remove technical friction and drive product adoption. • Translate Data into Strategy: Conduct proactive account health checks for strategic partners, transforming raw platform data into clear, actionable recommendations for customer stakeholders. • Lead Localized Engagement: Manage the regional Net Promoter Score (NPS) program, closing the loop on feedback and translating resources to optimize the product experience for Korean users. • Influence Product Evolution: Partner cross-functionally with Support, Account Management and Product teams to escalate customer blockers and steer the regional product roadmap.

🎯 Requirements

• Bilingual Communication Fluency: Native-level proficiency in Korean and professional working proficiency in English • Data Literacy: Proven capability analyzing customer behavior and trends using tools like Excel, BI dashboards, or CRM platforms • Enablement Creation: Experience developing functional customer-facing training tools, guides, or video resources • Strategic Problem Solving: A track record of identifying operational problems early and presenting structured, outcome-driven solutions • Flexible Operational Style: Comfort working independently within a remote-first, international team structure • Travel Readiness: Ability to travel up to 20% across the region to conduct face-to-face strategic reviews

🏖️ Benefits

• Health insurance • Flexible spending accounts • Retirement savings plans • Life and disability insurance programs • Paid time off