Support Analyst I

Job not on LinkedIn

April 27

Apply Now

Receive Emails with Similar Jobs

Panopto

WebsiteLinkedInAll Job Openings

SaaS • Education • Enterprise

Panopto is an AI-powered platform designed to simplify the use of video for capturing, managing, and sharing information across organizations. It provides tools for creating, curating, and searching a library of video-based knowledge assets, making learning and training more accessible and impactful. With features like lecture capture, virtual training, and video management, Panopto serves industries such as higher education, corporate training, and more. The platform integrates AI-powered tools to enhance accessibility, engagement analytics, and knowledge discovery, supporting institutions to adapt to flexible and scalable learning and working environments.

51 - 200 employees

Founded 2007

☁️ SaaS

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2021-04

📋 Description

• We are always on the lookout for exceptional talent to join our team! While we may not have an immediate opening for this role, we are proactively building a pool of talented professionals for upcoming opportunities. • Propel Your Career in Tech Support as a Support Analyst I at Panopto! Are you passionate about solving problems, while delivering phenomenal customer experiences? • As a Support Analyst I at Panopto, you'll be the first responder in helping our users succeed. • You’ll prioritize support tickets, assess issues, and collaborate with a team of experts to provide timely and effective solutions. • The role goes beyond troubleshooting, you'll have an opportunity to shape our internal Knowledge Base, ensuring customers and teammates can access the best resources. • In this role, you'll gain hands-on experience in a fast-paced tech environment while growing your skills in customer support and technical troubleshooting on a fun, dynamic teamwork.

🎯 Requirements

• 0-2 years in a fast-paced, externally facing technical support role • Ability to identify and describe issues • Great prioritization and multitasking skills • Great teamwork and collaboration skills • Ability to excel in a fast-paced environment, embrace change and show good judgment • Ability to work proactively and function in a self-directed manner when required • Associates Degree or higher in tech related field • Ability to take on other duties to help drive our vision, mission and align with our organization’s values.

🏖️ Benefits

• The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs such as health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and programs that provide for both paid and unpaid time away from work. • At Panopto, we know that great people make an organization great. We value our people and offer employees benefits that are market competitive for our industry. • At Panopto, our commitment to pay equity and transparency is unwavering. We do not engage in salary negotiations beyond the established range to maintain fairness and prevent potential pay disparities among team members based on negotiation strategies.